Auto attendant questions

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azrobert:
Try the following with AA Primary Line set to SP2.

Add the following to the beginning of the AA OutboundCallRoute.
{(1?2223334444):sp1},

2223334444 is your work number.
Now the AA will use SP1 for the callback to your work and PP for outbound.

azrobert:
I'm sorry for my post on the automatic callback. I forgot how this works. I don't have time to correct my post now. I will post back later.

Mooserator:
All good, thx.  The auto callback feature is less important to me than figuring out how to get the outbound call to connect without disconnecting me.

Two lines appears to be the issue.  Thank you for confirming.  I have now successfully used AA to call out through SP1 (GV), which apparently support two lines.  In addition, I have been able to have AA call me back using SP1 (GV) then successfully connect the outbound call through SP2 (PP).

This second method is preferred in my case to ensure the caller id reads the PP number.  Easy enough to either call in on the GV number to access the AA, or have it call me back using the **1 prefix.

The original issue does appear to be PP limiting the Obi service plan to a single line.  No biggie, now I understand it and have a way to work around it.

Thank you again for the help!  :)

azrobert:
Voice Services -> SP2 Service -> InboundCallRoute
In the above inbound route you have a rule that looks like this:
{(x.cccccccccc):aa}             cccccccccc = your cell#

Change it to:
{(x.cccccccccc):aa(1wwwwwwwwww)}    wwwwwwwwww = work#

Call the OBi200 via SP2 (PP) and hangup after 1 ring.
The AA will use the work# for callback.
If you don't hangup the AA will work normally.

Voice Services -> SP1 Service -> InboundCallRoute
Change the rule to this:
{(x.cccccccccc):aa($1)}

Call the OBi200 via SP1 (GV) and hangup after 1 ring.
The AA will use the inbound callerid for callback.
If you don't hangup the AA will work normally.

Mooserator:
Great configuration, thank you!  I get it now.  That is a good way to automate the cell phone handling, and direct the call back to my desk.

I found another way as well, similar to your suggestions.  I modified the SP1 (GV) InboundCallRoute to direct my work number (facility caller id) to the AA.  No one at work will have this GV number - only me.  Calls from other people at my work would go to the SP2 (PP) number, where the AA will not pick up the call.  This configuration serves multiple purposes: 
1) Removes the dependence on my cell phone to initiate the call.
2) Supports the inbound call on SP1 (GV), while keeping SP2 (PP) open for the outbound call.
3) SP2 (PP) still listed as the primary AA service, so there is no need to key in **1 or **2 for calls initiated from my desk.
4) Allows anyone at work to call me at home (SP2) without the AA picking up the call.

I am learning quickly.  A huge thank you for the examples.  I still may incorporate parts of them into my setup!

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