QuoteDue to higher that normal call volumes your Vestalink account has been downgraded from an unlimited plan to a 2000 minute a month plan.
You will be receiving a credit for the difference on your account.
Our systems have detected excessive usage on your account indicating that you are using the service for purposes other than for non-commercial/business/work use.
FYI the credit offered both times was zero.
I prepaid for 24 months of unlimited residential usage. I talk a lot, that's why I didn't go with a 2000 min plan. However I only use the phone for residential purposes and all minutes are to a handful of numbers belonging to family and friends.
One month there were multiple tragedies occurrences and my account got demoted.
I complained, and was restored to "unlimited status".
I began diligently monitored my monthly usage and ensured it didn't exceed 2500 minutes.
Despite what I consider to being excessively accommodating considering I paid for unlimited residential usage, I just got demoted again.
I'm sick of being treated this way. My best guess is that in addition to secret monthly limits, there are also weekly and daily limits to my unlimited plan.
I'm interested in what options and courses of action I can take other than paying for unlimited and receiving 2000 minute plan instead with a $0 refund.