Moving Aveno 911 service from OBi100 to OBi202
rolandh:
lrosenman and ceg3 are correct, you only need one 911 service for the device. The OP's confusion may stem from the requirement that one purchase 911 service from Anveo in order to enable RingTo on the OBi. My understanding is that RingTo requires a 911 service be present on the OBi. Obihai, in turn, partnered with Anveo to provide that service and enforces the Anveo requirement via the OBiTalk portal when provisioning RingTo service.
Unfortunately for the OP it means he's spending money for an additional 911 service (Anveo) without benefit. Those of us who use other service providers, such as Callcentric along with RingTo are in a similar situation. All of that said, I believe the $12 paid annually to Anveo in exchange for otherwise free service with RingTo to be acceptable.
Waterstone:
When I dial 933 from the SP2 line.. I get, "The number you have been dialed has not been recognized, please try again."
Also, just tried another test... either phone I try this from... phone port 1 or phone port 2 with the below setting I get all the same recording.. so I have no 911 service then, correct?
Phone 1 Phone 2
Primary Line for Outgoing Calls Route to: SP1 SP2 PhonePower
Phone Rings on Incoming Calls from: SP1,SP2,SP3 SP2,SP3 Ringto
Voicemail Notification Alert from: SP1 SP2
Emergency Service Call Routes to: SP1 SP1
rolandh:
Not necessarily! Dialing 933 as a 911 test works for Anveo. I don't know about PhonePower as I've never used their service. You could contact PhonePower support and ask how to test 911.
In the meantime, you might want to try this. Presuming Anveo is on SP3, dial **3 followed by 933#. This should get you Anveo's 911 test system. If that works and you'd like to use Anveo rather than PhonePower for 911 come back and I'll explain further.
Again, 911 service is tied to the device not ti individual lines or SP slots, which are not the same thing.
Waterstone:
I understand the principal of what you are saying... I removed and re-added the Aveno and Ringto service and then the SP3 became the 911 service..
However, I see in SP1 which is my PP service there is a section that says...
When 911 is called via the OBi this service will be used. if an X is put there.. that becomes the 911 service for the Obi so it changed the SP3 to SP1... so I am good with that providing it works... I will check with PP on how to test the 911 without having to actually call them.
Thank you for your input on this to help me understand...
rolandh:
You sir, are correct! If you look at Anveo on SP3, you'll see "Use This Service for Emergency 911 Calls
When 911 is called via the OBi this service will be used. Test by dialing 933." Whichever one you check will determine the service the OBi uses. You may switch between PhonePower and Anveo pretty much at will, though I'd pick one or the other and leave it alone. No need to remove and reprovision either RingTo or Anveo should you want to switch between your available 911 services.
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