Choppy Calls on GV Receiving End
drgeoff:
Quote from: jimr on January 24, 2015, 01:03:16 pm
.... I have cable internet runs 6 to 15 Kbps .....
Solution for me:
Today I went to my Obi account, and unchecked the GV number from SP1 "primary line for outgoing calls" and checked the SP2 "primary line for outgoing calls" on my unused Anveo phone number...
1. Presumably you meant Mbit/s. (Which is 1000 times what you wrote.)
2. Your outgoing calls to USA numbers via GV were not chargeable. That is not the case for Anveo.
jimr:
1. Presumably you meant Mbit/s. (Which is 1000 times what you wrote.)
Yes, you are correct Mbps, not kbps, my error.
2. Your outgoing calls to USA numbers via GV were not chargeable. That is not the case for Anveo.
Yes, 1 cent per minute beyond 333 minutes per month. It is worth it if callers can understand me.
SO my issue still is ..... my GV "History" is only recording incoming calls made to the GV phone number. The Anveo number box is checked in GV settings. In OBI settings the Anveo is checked as primary line for outgoing calls. I made Anveo primary as it appeared to cure downstream issues with voice quality.
So now it appears currently that outgoing calls are not going into GV history. Can I have good call quality and outgoing call GV history too?
Thanks,
drgeoff:
If a call is going out via Anveo how do you expect Google to be able to log it? It isn't going through any of Google's servers.
And ditto for calls coming in on Anveo.
jimr:
I reported earlier in this thread that using an Anveo number instead of the Google Voice number cleared up the voice quality issue with people on the other end. Well, eventually I started getting complaints again from people on the other end that my voice quality was bad choppy again.
What seems to work for me now is powering down the power strip to the router/modem and obi box, then powering them up again after a minute wait. This has worked twice over the last two weeks, I call back and the people on the other end say the choppy stuff cleared right up. I always hear the other party just fine, no change before or after.
Just to test, I have started using the 8x8 voip test almost every other day, before and after powering down the equipment. Each time the jitter test improves, moving up to standard or radio quality, and the MOS score often improves up to a 4.0 . I have seen an MOS as low as 2.7
I am in a remote south Washington location, IP service from Charter, just fyi.
SteveInWA:
Your MOS scores are too variable to expect decent audio performance on your VoIP calls. You're stuck with it, unless you can work with your internet service provider to repair any "fixable" issues between your house and their infrastructure.
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