Choppy Calls on GV Receiving End
dennist:
Quote from: drgeoff on November 25, 2014, 01:43:55 pm
1. Can you hear the choppiness on your own voice when you call the OBi echo test number **9 222 222 222? That removes the GV variable.
2. 1 Mbit/s is adequate for GV unless there is other heavy traffic on the uplink. Is there anything else that might be running over it? Eg backup to a cloud server, file-sharing (torrent) etc?
3. A very high error rate on the (ADSL?) uplink will also produce choppiness. That is not easy to check.
This problem is on SP1 and SP2. Both are GV.
The **9 222 222 222 test shows no choppiness on SP1 and SP2.
This is for family. I am sure there is no other traffic on the uplonk.
I forgot I set up LocalPhone as my SP3 several months ago. So, I tested my calls with SP3. People can hear me clearly without the choppiness. Can we point the finger to GV?
drgeoff:
Calling a **9 number does not use SP1 or SP2.
If you hear no choppiness on your voice coming back from the echo test, that absolves a lot of the OBi's hardware plus firmware and your internet connection.
It would indeed appear that the problem has something to do with GV but I don't know anywhere near enough about the ins and outs of that to make any pertinent suggestions except that of making test calls between your two GV numbers. Do those suffer choppiness?
FormerYooper:
Had this same problem about 1-2 months ago & it drove me crazy. Someone posted in these forums that sometimes there is interference caused between your router and Dect 6.0 phones. Well, since I was using a Panasonic Dect 6.0, I moved the base unit about 6 feet away from my router .... the choppiness was instantly resolved. I hope this may help you!
dennist:
Quote from: drgeoff on November 25, 2014, 03:41:02 pm
Calling a **9 number does not use SP1 or SP2.
If you hear no choppiness on your voice coming back from the echo test, that absolves a lot of the OBi's hardware plus firmware and your internet connection.
It would indeed appear that the problem has something to do with GV but I don't know anywhere near enough about the ins and outs of that to make any pertinent suggestions except that of making test calls between your two GV numbers. Do those suffer choppiness?
I properly confused you. My telephone line 1 is configure to use SP1 while line 2 is configure to use SP2 on Obi202. I don't know how to make a **9 number without using the line 1 or line 2 on the cordless phone.
I just did the test again. Everything seems fine now. No choppiness at all for all calls. I will watch if the problem comes up again.
LTN1:
Quote from: FormerYooper on November 25, 2014, 03:42:15 pm
Had this same problem about 1-2 months ago & it drove me crazy. Someone posted in these forums that sometimes there is interference caused between your router and Dect 6.0 phones. Well, since I was using a Panasonic Dect 6.0, I moved the base unit about 6 feet away from my router .... the choppiness was instantly resolved. I hope this may help you!
When I had the issue a few days ago, I had it on both a Dect 6.0 and a 2.4 Ghz phone. It lasted for about a day or so. Nothing has changed in my phone configuration but the GV connection works well. My guess is that there was a partial problem with GV that may have only affected some GV users.
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