No Message Waiting Indicator OBi1032 using RingTo service

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rolandh:
Quote from: ceg3 on November 25, 2014, 09:38:36 am

Received this reply from RingTo about the issue.

Hi,

   Not sure that we can help you here. Obihai controls the process on their side. If the Anveo 911 is not setup through the right signup flow, you may not be able to get past step 2 on the RingTo signup page.

Brad



Hi,

I'd like to see if we might gain some clarity regarding the Obihai, Anveo, RingTo 911 configuration situation. Does the SP slot configured for Anveo in your OBi Dashboard read Anveo E911 for RingTo as mine does?

Thanks! Roland

ceg3:
No it doesn't, because I exited out of the process.  Did you purchase Anveo E911 at the time of porting to RingTo or did you already own a subscription when you started the process?  That is difference I'm referring to.  Of course, if I went through step 2 and ordered a new subscription it would all work and I would see what you see.  What I tried to do was use the subscription I purchased last week.  When the process directly me to log into my Anveo account it said I didn't have the right subscription (or words to that affect).

The system just doesn't seem set up to make that accommodation, although it is possible I could open a ticket with Anveo and get the results I wanted.  Giving it a try was kind of an impulse any way, so all I've lost at this point is 3.00 to unlock my GV number.

rolandh:
I believe you are correct sir in that Obihai/Anveo treat the RingTo bundled 911 service as a separate distinct subscription from 911 service otherwise purchased from Anveo. In theory, opening a ticket with Anveo asking that they either convert the account or close and refund the existing account so that you could open a new account when provisioning RingTo. I did purchase Anveo 911 through the RingTo provisioning process.

FWIW, I use and like RingTo and I understand their position regarding 911. That said, the process put in place by Obihai/Anveo seems needlessly complicated.

Thanks for the reply,

Roland

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