New Obi 200 ringing all the way till voicemail even if caller hangs up

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Holysmoke:
I am testing new Obi 200 by calling from cell phone.

It rang and I was happy and hung up, my happiness went to sadness when the phone kept ringing another 40 seconds and then I get a voicemail.

Now all callers who hang up go to completion and I get a silent voicemail all day long from all callers.

Help!

Vestalink could not help me they said..

Quote

so I am calling vestalink from cell
   
I hang up cell but call keeps ringing
   
for full 45 seconds even though I cut it off after 5 seconds
   
   
Jeffrey
that's strange
   
this is a NEW Obi right?

yes
   
brand new
   
and then I get a voicemail message
   
   
Jeffrey
I see

every person that calls me will now trip the voicemail even if they hang up
   
   
Jeffrey
i think the physical answering machine is ON

what does that mean
   
   
Jeffrey
the OBi has a built in answering machine
   
could you check the OBi manual

MarkObihai:
The OBi200 does not have a built-in answer machine - no OBi devices have this feature.  It is likely there is a configuration issue on your device or a problem with your upstream provider.  You will need to ensure the settings on your device exactly match those given to you by your provider.

Holysmoke:
I use their auto config tool in the portal.  hmm

ceg3:
Hate to say it but I am a current but not to renew Vestalink customer and I had issues with voice mail.  I fixed it at least for a while by deleting my OBi200 from OBiTALK and doing a factory reset with ***81 and starting over.  I had issues of people hanging up the phone, but the voice mail connection ran on a number of minutes.  I had evidence in my call logs that someone called and the connection lasted the full time they thought they were leaving a voice mail, but none was left.  I had other VM issues to, but the reset helped.  At one time I could not even able/disable VM in my Vestalink portal, but after the reset that worked again.

I came not to trust their VM system and got out my stand alone box for VM.  Good Luck.

Holysmoke:
I have done soft reset with ***81 and then a hard reset with button on unit.

I have redone the activation multiple times.  

I have auto provisioned with vestalink portal, I have reset and provisioned with obi portal, both make phone ring til VM answers.

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