Not receiving calls on new Obi202 with GV / Google Apps
grumpkat:
I have set up my Obi with Google Voice (via Google Apps) and can make calls, but not receive them.
My "chat" email is the address associated with my Google Apps account @mydomain.com. It's a gmail account but not a "gmail.com" address.
How do I set this up so that I can receive calls on the phone attached to my Obi?
SteveInWA:
Hi:
Log on to your Google Voice account, and go here: https://www.google.com/voice#phones
Make sure that you are indeed logged onto the correct account (and that it has, in fact, a full-function GV number) by looking for your Google Voice phone number under the exact two words "Your number", and not "Access number" or "Get a Voice number". You must have your own GV number to receive inbound calls.
Look at the right side of the page. Ensure that there is a check mark to the left of the Google Chat forwarding destination.
If that's all correct, and you still don't receive calls, I suggest reviewing the help material and troubleshooting steps, here:
http://www.obihai.com/faq/GV-and-the-OBi
grumpkat:
Thanks, all that checks out. I have a new GV number just for this account and it's connected to my Obi. I can call out, but don't receive incoming calls on the connected phone.
Reading through the troubleshooting docs, the only thing I can find is that I'm on a Google Apps account for my chat (@mydomain.com) instead of a @gmail account. It's still Gmail, just configured through Google Apps.
SteveInWA:
We really discourage using Google Voice on Apps accounts. There is a risk that someone (you or somebody else with administrator privileges) could delete or otherwise make a change to the account, and then you'll lose the number, with no way to recover it.
Aside from that, have you (or the admin) enabled Google Voice as an approved service on the domain? IF not, it won't work.
I recommend that you follow this procedure to transfer your number out of the Apps account, into a gmail.com account:
https://support.google.com/voice/answer/3527591?hl=en&ref_topic=1708124
grumpkat:
Hi Steve, I'm the admin for my Google Apps account and no one else has access.
As I mentioned, I can make outbound calls, but don't receive inbound calls.
Can anyone answer my question about whether the issue is because I'm on Google Apps? I thought I saw this was fixed in a previous firmware update. Is that wrong?
I really need some help getting this fixed.
Navigation
[0] Message Index
[#] Next page