Please help! Obi202 stopped working on line 2 for no reason
Dana_Poepping:
Hello everyone!
So I recently purchased an obi202 along with a phone system that can have two different lines in it (separate buttons for line 1 and line 2). I setup the obihai with two different GVoice accounts, with the account on SP1 to only ring on line 1 and the account on SP2 to only ring on line 2. I then connected a phone cord from line 1 to phone port 1 on the phone, and the same for line 2 to phone port 2.
This was working fine, as pressing line 1 would give a dialtone for the GV account on SP1, and pressing line 2 would give a dialtone for the GV account on SP2. Everything was working fine...until it stopped.
Now line 1 works fine, but line two does not give a dialtone when pressing line two. if you call the number for SP2, the phone rings, but when you answer it there is nothing. I tried switching the phone ports around to see if maybe it was an issue with the port on the phone, but that did not resolve. I tried using a different phone cord (the known working one from line 1) but that did not resolve. I even removed the configuration for SP2 completely, then readded it. after it configured and said connected, its still doing the same thing.
Can anyone help with this?
Shale:
I think you are saying you have a 2-line phone.
Try the OBi phone jacks separately.
Try only connecting a cable to the phone 1 jack on the OBi. See if you can get a dialtone on line 2. This should work because the phone 1 jack has both phone 1 and phone 2 signals on it.
If that does not work, as a test try plugging only into the phone 2 jack. See if you can get a dialtone on phone line 1.
Dana_Poepping:
Quote from: Shale on December 25, 2014, 07:17:30 pm
I think you are saying you have a 2-line phone.
Try the OBi phone jacks separately.
Try only connecting a cable to the phone 1 jack on the OBi. See if you can get a dialtone on line 2. This should work because the phone 1 jack has both phone 1 and phone 2 signals on it.
If that does not work, as a test try plugging only into the phone 2 jack. See if you can get a dialtone on phone line 1.
I connected a line from line 1 on the obi202 to line 1 on the phone, and line one works, but line 2 does not. When connecting only a line from line 2 on the obihai to line 2 on the phone, it does not get a dialtone.
The obi web portal shows both SP1 and SP2 as connected, and when trying to get a dialtone on SP2 it does show it go to an off hook state, its just not getting a dialtone or communicating at all.
Also, just to clarify, the obi202 has two phone ports for two different lines, and the phone i'm using has the same. line 1/2 and line 2. i had line 1 from the obi connected to line 1/2 in the phone, and line 2 from the obi connected to line 2 on the phone. this worked previously, it just stopped out of nowhere.
azrobert:
The phone gets dial tone from the OBi phone port, not the SP trunk provider.
Deleting the SP2 provider and re-adding will do nothing.
You don't even need a provider defined to get dial tone.
Did you try plugging the phone line1 to the OBi phone port 2?
Do you get dial tone?
If that fails you can try a factory reset.
There is an access hole on the bottom of the OBi.
Using a paper clip, press and hold the reset button until the OBI start to re-boot.
You can create a backup of the configuration before the reset.
Otherwise you will have to start from scratch and delete and re-add the OBi to OBiTalk.
Backups don't contain passwords, so you will have to re-add the passwords.
Dana_Poepping:
Quote from: azrobert on December 25, 2014, 07:52:20 pm
The phone gets dial tone from the OBi phone port, not the SP trunk provider.
Deleting the SP2 provider and re-adding will do nothing.
You don't even need a provider defined to get dial tone.
Did you try plugging the phone line1 to the OBi phone port 2?
Do you get dial tone?
If that fails you can try a factory reset.
There is an access hole on the bottom of the OBi.
Using a paper clip, press and hold the reset button until the OBI start to re-boot.
You can create a backup of the configuration before the reset.
Otherwise you will have to start from scratch and delete and re-add the OBi to OBiTalk.
Backups don't contain passwords, so you will have to re-add the passwords.
Yes obihai port 1 into phone port 2 works. Obihai port 2 into either phone port 1 or two does not work, and does not give a dialtone.
Navigation
[0] Message Index
[#] Next page