Please help in setting up Obi200 with GV
kennyg26:
I followed everything in the instruction. but when I make a call to my GV #, it'll ring the "forwarded #" instead of the analog phone. Also, when I use the analog phone that connected to Obi device, it won't go through at all..I don't know what I did wrong...please help!
K
HelloG:
Did you set up a new GV account just for the Obi? If so, you might have missed one step, which is to make one call using GV directly, and then configure with ObiTALK.
Another thing to check is to enable the Google Chat setting in GV settings.
Going by memory this should be enough to get things working correctly.
kennyg26:
Thanks...I did all that but still didn't work. When I dialed a phone, it gave me a "hangup" or busy beep. I still didn't get what's wrong. I set up once and it worked but now it's just not working
thanks for helping
HelloG:
So it sounds like you've now got Google Voice working without Obi in the picture at all, and you've also configured Google Voice to forward your calls to Google Chat as required. Yet you are not able to make and receive calls via the Obi. So at this point few more things to check:
1. Without considering GV at all, have you dialed the Obi echo test number from your Obi and verified that the device is working?
2. If the Obi is working, does the ObiTalk dashboard show that GV is configured on the selected line (say SP1?)
3. How are you dialing a number? If GV is not set up as your primary dial-out line, you will need to use the prefix **1 (for SP1). If it is set up as your primary line to dial-out then you don't need the prefix.
4. Are you able to receive incoming calls to your GV number on your Obi?
You also gave some new information that your set up worked once, but it doesn't work now. So let me ask you, have you updated your firmware and authorized and authenticated yourself with GV recently?
krate:
Interestingly, I am also seeing same problem with Obi200 and GV. I have a GV phone number say X and have "forwardto" set to number Y. X is not ringing and it goes to Y.
Answering few questions ...
1) I have been using GV on my cellphone for some time and it works fine.
2) I am able to make test echo call from OBi.
3) When I added my GV account in OBi setup it showed configuring but it didnt showed anything under final status. It didnt show anything like Connected. Is this a problem ?
4) Also, I see some comment that forwardto should have google chat as well, I dont see that setting in my GV account. Is this a problem ?
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