Can't setup / no phone port access
rlic80:
Quote from: azrobert on January 10, 2015, 12:52:35 pm
This is a wild guess, check the pins in the phone port and see if they are shorted. This never happen to me on an ATA, but it did on a wall jack. One of the pins popped out of its slot and shorted out on another pin.
Is your OBi under warrantee?
Check to see if the OBi is totally dead or it's just the phone port.
Log directly into the OBi using the local interface.
Key the IP address of the OBi into a Web Browser.
Hit Enter
The UserID and default Password are both "admin".
If you can login, the OBI is probably functional except for the phone port.
Since you can't use the phone port to discover the IP address, you will need to look at your router's status page.
If your OBi is still functional, I can show you how to use it with and Android phone, a Windows computer with a headset or an old non-OBi ATA.
If you deleted your OBi from OBiTalk you won't be able to add it back, so you won't be able to define/use GV. Any other provider can be defined locally (maybe not Ring.to).
Edit:
I re-read the beginning of this thread. It's a new OBi100, so return it.
I returned and replaced the unit and everything is working fine now.
A note of interest however...since I had both devices still, I mixed & matched the units & cables to see if there was any change. The problem, surprisingly lied in the original units power source. Although it was powering the device and showing good internet connection...for some reason, it wasn't powering the phone port and wouldn't allow me to even get a dial tone. Once I swapped that out, BOTH units appeared to function completely fine.
I kept the replacement unit & power cable though and have since sent back the original.
Just thought that bit of info might help someone else down the road.
drgeoff:
The PSU solution is quite believable. There may be more than one DC to DC converter in the main unit. One for the lowish voltages (perhaps in the 3.3 to 12 volt range) for the digital and audio processing circuits. Another one to generate the much higher voltages to power the phone circuit; about 48 volt DC and up to about 80 volts AC. Could be that the faulty PSU gave a low voltage. The first converter could run and manage to produce enough voltage for the circuits it supplies but the second one couldn't. It might not even have been able to start up.
Anyway, worth bearing in mind for any future cases with the same symptoms.
Darth-Vader:
Quote from: rlic80 on January 13, 2015, 01:42:42 pm
Quote from: azrobert on January 10, 2015, 12:52:35 pm
This is a wild guess, check the pins in the phone port and see if they are shorted. This never happen to me on an ATA, but it did on a wall jack. One of the pins popped out of its slot and shorted out on another pin.
Is your OBi under warrantee?
Check to see if the OBi is totally dead or it's just the phone port.
Log directly into the OBi using the local interface.
Key the IP address of the OBi into a Web Browser.
Hit Enter
The UserID and default Password are both "admin".
If you can login, the OBI is probably functional except for the phone port.
Since you can't use the phone port to discover the IP address, you will need to look at your router's status page.
If your OBi is still functional, I can show you how to use it with and Android phone, a Windows computer with a headset or an old non-OBi ATA.
If you deleted your OBi from OBiTalk you won't be able to add it back, so you won't be able to define/use GV. Any other provider can be defined locally (maybe not Ring.to).
Edit:
I re-read the beginning of this thread. It's a new OBi100, so return it.
I returned and replaced the unit and everything is working fine now.
A note of interest however...since I had both devices still, I mixed & matched the units & cables to see if there was any change. The problem, surprisingly lied in the original units power source. Although it was powering the device and showing good internet connection...for some reason, it wasn't powering the phone port and wouldn't allow me to even get a dial tone. Once I swapped that out, BOTH units appeared to function completely fine.
I kept the replacement unit & power cable though and have since sent back the original.
Just thought that bit of info might help someone else down the road.
Thanks for the info, but swapping out the power supply with a functional OBi110 device failed to help my defective OBi110's Phone Port. I sent a ticket to support for repair or replacement.
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