A reminder about a GOTCHA with Google Voice

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madscientist_42:
I got kind of reminded about this while in the process of pairing up my OBI100 to one of my several GV accts (I was Gizmo5 customer...I wasn't porting away my numbers at that time and they owed me, though didn't expect someone to have THAT many lines (businesses...Google, you should understand that, right?)) I've been not using to work on setting up a nice business line set again against my Asterisk server.

While OBI devices now officially support Google Voice, if you've not been using it with your OBI device or you're going with a shiny new GV line, you need to know that it does not work with Hangouts. 

If you've got Hangouts on your account, you will need to cripple out the Hangouts option by way of going into your GMail and changing the "chat" settings to revert to Google Talk- followed up by making a call via the GMail phone to allow it to "know" about your Talk account and enable it on your Google Voice services.  At that point you can check the "forward to Talk" option on the settings and your shiny new OBI device will then make and receive calls.  (For more details, there's tons of articles just a Google search away...)

It's still worth the hassles, but only just.  I'm still not happy with them for killing my SIP termination provider.  PhonePower's still more expensive than the deal I had and wanted from Gizmo5- but it's the closest one yet when paired with an OBI at this time.

SteveInWA:
This is absolutely incorrect.

OBi devices have always been, and as of today, still are, emulating Google Chat clients.  As of today, Google is still supporting XMPP for OBi devices, now that Obihai has modified their device firmware to securely authenticate with your Google account.

Since your OBi device is acting as a Chat client, you merely need to make one outbound telephone call using Google Chat from Gmail.  After you do that, the Chat forwarding destination will be added to your Google Voice account, and you can simply convert your Google account back to using Hangouts again.  The Hangouts and Chat services will happily coexist, because Hangouts is entirely independent from Chat.  Any/all Hangouts clients you wish to use, will continue to independently make and receive phone calls using your Google Voice number, totally unrelated to the operation of your OBi device.

Oh, and if you are still whining about the demise of Gizmo5, years ago, get over it.

madscientist_42:
Quote from: SteveInWA on January 13, 2015, 09:03:14 pm

This is absolutely incorrect.


Actually, if it's in Hangouts mode, it's not using XMPP with the account.  They've said as much and I had to move it back into Talk mode to get it to work.  Fresh accounts WILL be in Hangouts mode and won't work as described in the documentation- and not offer a chat forward for you to use.  Original accounts will have both available and working.

If you pay close attention to what I said, you had to do that and do the OTHER things YOU just said to be able to do calls with it.

Until I did those items, it would ring once and go to a busy signal with the OBI100- and NOT take inbound calls.

I strongly suggest a bit of work on your reading comprehension...because you just made yourself look poorly just now.  Not once did I say anything you accused me of.

SteveInWA:
I'm not the one with a reading comprehension problem; I described exactly how to do this last year, here:

http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460

All you needed to do was what you described, make the one phone call using Chat.  This has been thoroughly discussed on this forum. 

You can then switch your Google account to use Hangouts, and happily use Hangouts clients on a laptop/desktop computer, or on a mobile Android or iOS device.  This has no effect whatsoever on the operation of your OBi device, which will concurrently work fine using XMPP, while the Hangouts clients will also continue to work independently.

Thousands of OBi customers, myself included, are doing just that.

Crow550:
Right.

In fact you don't actually need to make a phone call in Google Talk. Just click the phone icon and when the dialer pops up it will add Google Chat to your Google Voice Phones list (I've tested this a few times). ;)

This way you don't have to deal with installing the Talk plugin to make a call. Since Hangouts is plugin free now.

Is this a pain in the butt? Yes. It's really annoying.... Maybe someday Google will fix this....

So yeah you have to go in Gmail. Click on Hangouts and revert to the old chat then click on the phone icon to open the dialer then close it and go switch back to Hangouts.

However like BC said Google Talk for Obi and Hangouts work fine together.

I even made a suggestion on how they need to change this: https://productforums.google.com/forum/#!searchin/voice/Crow550/voice/JyMp3VNd1jg/JWBboF8sbcQJ

Which they most likely may once Hangouts gets more Voice features? Who knows....

However there is no gotcha. All works well.

Now go forth and enjoy Google Voice / Hangout calling and all the other cool wiz bang features it offers. :D

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