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Author Topic: Backing Off (0s): Authentication Error  (Read 11020 times)
Nanoo
Newbie
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Posts: 1


« on: January 15, 2015, 09:26:46 am »

I finally decided to go to OAUTH 2.0 authentication for Google Voice and ditch my CallCentric account since I don't really use any of the CallCentric features. I'vefollowed (in detail) the setup instructions found on elsewhere on the forum. However, Google Voice connection status shows "Backing Off (0s): Authentication error".

I know it isn't a username/password issue considering I am using OAUTH to authenticate and OAUTH successfully authenticates to the ObiTalk web portal. I've done a factory reset and started from scratch with the setup, without success. I can also successfully log in to other services using OAUTH.

There is very little debugging info available and I have opened a support case with Obi, but they have been unresponsive.
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SteveInWA
Hero Member & Beta Tester
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Posts: 4662



« Reply #1 on: January 15, 2015, 03:04:44 pm »

Hi:

You said that you followed instructions elsewhere on the forum.  Were they my instructions:

http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460

If not, I suggest going through mine, step by step, and watch for any step that fails.

Also, more information, please:  what model OBi are you using, and what firmware level is it running?  Is this on a plain vanilla home network (cable or DSL), or satellite broadband, or at an office/corporate environment?  Do you have any unusual firewall set up?  Are you using a regular nanoo@gmail.com account, or is it a Google Apps domain, or a non-Google email address?
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mxscott196
Newbie
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Posts: 1


« Reply #2 on: January 20, 2015, 07:08:10 am »

I am having the same issue.

Model: OBI202
Version: 3.0.1 (Build: 4550)

My Obi is connected to my home router through the WAN port on the Obi. My home network is residential cable. I have a phone connected to port 1. No unusual firewall settings. I am using and xxxx@icloud.com account that is registered with google voice and i have confirmed i have a number assigned to my google voice account. All my attempts to login to google voice through the obitalk.com site have been successful and still receiving authentication errors.

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SteveInWA
Hero Member & Beta Tester
*****
Posts: 4662



« Reply #3 on: January 20, 2015, 11:27:51 am »

If you don't already have one, create a Gmail account (someone@gmail.com).

Follow this procedure to transfer your GV phone number to the Gmail account.  Note:  you cannot transfer a GV number into an account that already has one.

https://support.google.com/voice/answer/3527591?hl=en&ref_topic=1708124

Now, follow the instructions in the link in my previous post to set up your OBi while logged into the Gmail account.
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robertgalp
Newbie
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Posts: 1


« Reply #4 on: January 17, 2018, 01:30:20 am »

 It is because Google blocks sign-in attempts from apps which do not use modern security standards (mentioned on their support page). You can however, turn on/off this safety feature by going to the link below:

Go to this link and select Turn On

https://www.google.com/settings/security/lesssecureapps

Moreover google block an ip when you try to send a email since a unusual location, so, you can unblock in the next link

https://support.google.com/accounts/answer/6009563

and clicked in

accounts.google.com/DisplayUnlockCaptcha .
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 4662



« Reply #5 on: January 17, 2018, 02:22:47 pm »


 It is because Google blocks sign-in attempts from apps which do not use modern security standards (mentioned on their support page). You can however, turn on/off this safety feature by going to the link below:

Go to this link and select Turn On

https://www.google.com/settings/security/lesssecureapps

Moreover google block an ip when you try to send a email since a unusual location, so, you can unblock in the next link

https://support.google.com/accounts/answer/6009563

and clicked in

accounts.google.com/DisplayUnlockCaptcha .


This has nothing whatsoever to do with the original question, nor is it a good solution.
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