Incoming ringtone problem - Ring tone is clipped
consolz:
Hi, I have an Obi100 configured with GoogleVoice and Anveo. From day 1, incoming calls had this brief and clipped ringtone. At first I thought perhaps it was GV, but now that I have Anveo, it also happens on that number. So I am thinking now that either there is something wrong or misconfigured with the Obi device. I looked at ObiExpert and could not find anything there to help resolve.
I heard this type of ringtone once before, on my landline phone. I called the carrier and they fixed it, but they never stated what the actual issue was, only that it was "something on the pole".
Thanks in advance for any help!
drgeoff:
Sorry, I haven't any ideas as to what is the cause in your current situation.
On a copper, line it is possible to have something abnormal* across the two wires of the pair which is not normally low enough resistance to give the local office the impression that the phone is off-hook. However the application of ringing voltage can change the state of that abnormality so that its resistance falls enough that the local office thinks the phone is off-hook (ie the call has been answered) and stops ringing it. Hence the clipped ring.
* vegetation, verdigris, dead animal etc
This cause is certainly not applicable to VoIP.
SteveInWA:
Quote from: consolz on January 20, 2015, 08:55:19 pm
Hi, I have an Obi100 configured with GoogleVoice and Anveo. From day 1, incoming calls had this brief and clipped ringtone. At first I thought perhaps it was GV, but now that I have Anveo, it also happens on that number. So I am thinking now that either there is something wrong or misconfigured with the Obi device. I looked at ObiExpert and could not find anything there to help resolve.
I heard this type of ringtone once before, on my landline phone. I called the carrier and they fixed it, but they never stated what the actual issue was, only that it was "something on the pole".
Thanks in advance for any help!
The obvious question is: have you unplugged the telephone that is making that unusual ring, and tried using a different telephone? Just because the possibly failing telephone might ring properly when plugged into a regular POTS telephone line, doesn't mean that it will work on the OBi.
IF you can prove that it isn't the telephone, AND you haven't messed with the factory settings on the OBi, then perhaps the OBi or its power supply is defective.
consolz:
Hi thanks for looking at this guys. Yes, I did try with a different phone. The original phone that I had connected was an old rotary phone that I keep around in case of emergencies, as it doesn't require a separate power adapter.
If it was some kind of issue in the Obi, is there a field I can look at in the ObiExpert that might tell me? The example of ring voltage is a good one and I think Obitalk reports the current value, but I have no idea what the proper value should be.
I think I'll also try pursuing this again on a support ticket that I still have open. Support said they don't support changing ring tones and therefore couldn't help, but thinking back, I think I described the problem to them incorrectly.
SteveInWA:
Your reply is unclear. Which phone is failing, the rotary dial phone, or a modern phone, or both? I wouldn't expect the rotary phone to reliably ring when plugged into the OBi 100.
You do know that the rotary phone is absolutely useless for "emergency" use on your OBi, because (unless you've added a rotary<-->DTMF converter) the OBi doesn't recognize pulse dialing...right?
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