Incoming ringtone problem - Ring tone is clipped
consolz:
Hi sorry if I wasn't clear. Any phone, if plugged into the Obi, has clipped incoming rings. I only mentioned rotary because that was one of the phones I tested with. I am a bit curious though as to why a rotary phone wouldn't reliably ring on the Obi. It's a BellSouth model that has the option to switch between tone or pulse dialing. And you're right, it's no good as an emergency phone anymore as I've done away with my landline.
I'm attaching the audio files that I sent to Obi suppport. As of yet, I've not heard back. There are two WAV files in the zip archive. They are slightly different ringtones, as configured on the phone, to show that the clipping is still present. Phone is an ATT DECT model but as I mentioned, the phones have tested fine on landlines. Anyways, the call comes in and you can hear the full ring. Normally, you'd hear that same ring over and over. Instead, after the first ring, the succeeding rings are brief and clipped.
Thanks.
SteveInWA:
When you said "old rotary dial phone", I assumed it was an old Western Electric 500 model or older, which had an electromagnetic clapper and bell ringer. The OBi devices may have trouble powering those ringers. I now hear that you have a newer phone with an electronic ringer, so my comment doesn't apply.
Thanks for posting the sound files. I suppose it's a corollary to the old saying, "a picture speaks a thousand words"; in this case, the sound files show that the rings aren't "clipped", meaning that there is no abnormal loss of ringing power causing a muffled or defective-sounding ring. What you're hearing is a different ring pattern, commonly used to help the customer tell the difference between an incoming call to one of their phone numbers vs. a second, different number. The phone companies called this feature "Distinctive ring", back in the day when you could have one physical phone line that would receive calls from two different numbers.
On the OBi, this is controlled by Ring profiles. Each ring profile, A or B, has a set of definitions for the various frequencies and duration used by the different types of ring sounds. You've probably either changed the pattern yourself, or you're using ring profile B instead of A.
The ring profile is specified in the Voice Service section, separately for each SPx, as "X_RingProfile".
The settings for each ring profile are under Ring Settings.
Go to the OBiTALK portal page for your device, get into Expert configuration mode, and then edit the settings as you wish. Note that you need to un-check both check-boxes to the right of a setting before it will allow you to change the setting.
consolz:
Thank you very much! I only knew you could change the ring tone, kind of like when you change the music on your cell phone, but had never heard of distinctive ring or this particular type of pattern. Anyways, it seems like Ring Profile B is the default for SIP B and once I changed it to profile A, it was exactly how I wanted it. I don't care or need the distinctive ring because I use B for all incoming and A only for outbound.
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