International outgoing fax fails with GV
azrobert:
You have a 54.0 Mbps plan with Cable Vision, but are only getting a download speed of 15.78 Mbps. It should be a least twice that. Try the speed test again and after its done select another server. Click "New Server" then click on another map server location. You can drag the map to show different servers. Try at least 2 more servers. Sometimes an individual server will have poor results.
Disconnect your router from the modem and plug your computer directly into the modem. This will eliminate any possible router problems. You can also test each ethernet cable with the speed test.
The SBV5120 is DOCSIS certified, but at 2.0.
http://www.adamscableequipment.com/uploads/2/6/7/4/2674188/sbv5120.pdf
DOCSIS 3.0 will give you greater consistency and speed, but even without 3.0 you should have much greater speeds.
The following is a quote from the below link.
"What makes DOCSIS 3.0 different from its predecessors is that it is able to support multiple channels and bind them together to increase performance. More channels means greater speed, and there is a 4-channel minimum requirement for DOCSIS 3.0 approved hardware. Each channel offers a familiar 38 Mbps downstream and 27 Mbps upstream, but there are no limits to how many channels can be used. This opens up a lot of performance possibilities, a great example of which is the 100 Mbps DOCSIS 3.x service available Comcast is offering business customers in selected areas. Of course, a DOCSIS 3.0 cable modem with 4 channel support is theoretically capable of downstreams greater than 100 Mbps, but it is only a matter of time until faster services are deployed that will be capable of utilizing more channels effectively. Customers would do well to match the right DOCSIS 3.0 cable modem to the appropriate service, or risk paying for a broadband service that they are not fully capable of utilizing."
http://www.highspeedexperts.com/know-your-docsis/
drgeoff:
Irina
Are you able to make any satisfactory fax calls (US or international) via GV?
Irina:
I was so focused on sending a document to this particular international number, and after fax kept failing, I had to ask one of my friends who still has a land line, to fax this document.
Now I will try to figure out what is wrong with my configuration/setting VOIP+GV, and etc.
One of the first steps of this testing will be sending a document to other US/International fax numbers.
Will do that over the weekend - had to find the numbers first :-)
Checking the speed of other servers is kind of problematic: there is only one server is available in my area, and I've already picked it.
Irina:
Today tried to send one test page to a number of countries in Europe (a couple of hotels in different countries) and locally in the USA.
The USA faxes went through from the first attempt.
All of the European faxes failed.
I dialed at the beginning 011, or just 11, filled up with two 00 or one zero as sometimes the fax number has it as an option.
Sometimes the fax fails right away, sometimes I see a message "Sending Page 1", and after a while it fails. All the error messages recommend to re-send the fax.
The bottom line is that for some reason only international faxes fail over GV. (Just to remind: I do have money on my google wallet, and each time fax fails, the account gets charged - so lack of money is not the reason in my case)
ipse:
Offering an alternative: not sure if you have another VoIP provider besides GV, but if you do, some offer fax services too.
I am with Anveo and they charge int'l rate + 2c/min for fax transmissions - mind you: this is done through their portal by uploading the file...so no fax machine involved (well, maybe for your scan :) ).
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