You should be able to do it any of 3 ways - local, dashboard or dashboard expert. That 2 ways have failed for you suggests something else is not correct.
If you have already configured SP1 with a different provider and are now configuring SP2, ensure that Voice services/SP2/X_ServProvProfile is set to B.
Log in locally. What do you see under Status/System Status/SPx Service Status? (x = 1 or 2 as appropriate).
Sp1 is not configured, I have reset to factory settings and am trying to configure my asterisk extension on SP1.
The status is showing as 'Service Not Configured'. I am not sure how to set locally or dashboard. I need instructions for one way or other.
my question is should I be looking to configure it through dashboard or locally? I have tried both ways but am unable to get registration.
If you use the local interface to configure your OBi you must disable OBiTalk auto provisioning, otherwise OBiTalk will overlay any changes you make.
System Management -> Auto Provisioning
Under OBiTalk Provisioning
Method: Disabled
auto provisioning is disabled already.
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I would be grateful if someone could give me instructions on either dashboard or locally.
My extension is 1001
my username is 1001abcd
my server asterisk ip is: 192.168.0.100
I will reset my device again.