Callcentric call treatments.
giqcass:
Another thread got me thinking about the best call treatment to reduce spam and still allow legit calls.
Rule 1 anyone in your whitelist goes straight through immediately.
Rule 2 blacklist go straight to voicemail or to an extension that will ring for more then 30 seconds but not ring you phone. If you use Google Voice the GV voicemail picks these up.
Rule 3 whitelist you local area codes and possibly the 8xx are code. Most legit calls will come from within your area code. Some may come from 1800 numbers.
Rule 4 all other calls go to telemarketer block. SteveInWA brings up a good point in another thread about some CC call treatments not working correctly with GV. The CC telemarketer block appears to be one of those. GV ignores it completely(possibly because it uses early media.)
Let's get some feedback here. What would you do differently? What problem are you having? I'll add good ideas here.
SteveInWA:
Quote from: giqcass on February 03, 2015, 08:32:14 pm
Another thread got me thinking about the best call treatment to reduce spam and still allow legit calls.
Rule 1 anyone in your whitelist goes straight through immediately.
Rule 2 blacklist go straight to voicemail or to an extension that will ring for more then 30 seconds but not ring you phone. If you use Google Voice the GV voicemail picks these up.
Rule 3 whitelist you local area codes and possibly the 8xx are code. Most legit calls will come from within your area code. Some may come from 1800 numbers.
Rule 4 all other calls go to telemarketer block.
Let's get some feedback here. What would you do differently? What problem are you having? I'll add good ideas here.
To each her/his own. There is no one best way to do this.
For me, those rules are ineffective and too much trouble to maintain. I don't use a whitelist, because I get legitimate calls from lots of people or businesses I only talk to once or twice, and I don't know in advance what number they may use to call me: for example, it might be a DID extension number at a business with a different main number. It might be my doctor's clinic, dentist or vet calling from their "private line" or cell phone or whatever. It might be someone from a large company's customer service department calling me in response to an earlier call I made, or an email exchange...and so on.
I don't want to whitelist or blacklist all callers in a particular area code or TFN. I get spam calls all the time from local fundraisers, duct cleaning services, guys selling alarm systems, or political surveys, using my area code...don't want to whitelist those. I get important calls from TFNs. I don't want to blacklist those.
And, I am not so introverted, afraid of talking on the phone, antisocial or easily upset that I can't deal with handling one inbound call from an undesirable caller, where I can deal with it myself, and then blacklist their number after the fact. So, trying to "profile" by area code isn't a good solution for me.
giqcass:
Quote from: SteveInWA on February 03, 2015, 08:50:25 pm
To each her/his own. There is no one best way to do this.
For me, those rules are ineffective and too much trouble to maintain. I don't use a whitelist, because I get legitimate calls from lots of people or businesses I only talk to once or twice, and I don't know in advance what number they may use to call me: for example, it might be a DID extension number at a business with a different main number. It might be my doctor's clinic, dentist or vet calling from their "private line" or cell phone or whatever. It might be someone from a large company's customer service department calling me in response to an earlier call I made, or an email exchange...and so on.
I don't want to whitelist or blacklist all callers in a particular area code or TFN. I get spam calls all the time from local fundraisers, duct cleaning services, guys selling alarm systems, or political surveys, using my area code...don't want to whitelist those. I get important calls from TFNs. I don't want to blacklist those.
And, I am not so introverted, afraid of talking on the phone, antisocial or easily upset that I can't deal with handling one inbound call from an undesirable caller, where I can deal with it myself, and then blacklist their number after the fact. So, trying to "profile" by area code isn't a good solution for me.
Of course there is no "perfect" technique but I thought this post could give people a starting point that they can tailor and possibly introduce them to some techniques they aren't aware are available to them.
I have 2 extensions that ring me at home. Extension 1 is for my whitelist. This account has a distinctive ring. Account 2 is for numbers that can't be identified. Their are very few numbers that I blacklist. Usually I get on the phone with them and get myself unsubscribed if the same number calls me multiple times.
I rarely get unsolicited calls from 3 local area codes(aside from an occasional accidental dial). Calls from those area codes can also get my distinctive ring. The only important robocalls I get are from Doctors, Dentists, ect. They are all reminders and come from the three area codes I whitelist.
There are area codes that used to generate a lot of spam for me. Particularly Indiana. I have never had a legitimate call come from there. Those can go to the telemarketer block.
The other calls just go to my second extension with a normal ring so I don't go rushing to pick up a call that likely isn't important.
Taoman:
Probably need to differentiate between Google Voice users and those calling CC DIDs directly. When calling Callcentric DIDs directly all call treatments should work as expected.
When forwarding to a Callcentric DID from Google Voice the majority of CC call treatments do not work because they use early media. The only call treatments I have found that work reliably when used with Google Voice are the Calling Card or sending to an extension (or extensions). The Telemarketer Block absolutely does not work with Google Voice.
You can certainly pick one of the other call treatments and your phone won't ring (if that's your goal) but the caller will hear nothing but a ringback tone until GV voicemail picks up. Something to keep in mind.
PS. My first rule (at CC and elsewhere) usually deals with anonymous callers. I send them to Lenny if possible.
Taoman:
Quote from: giqcass on February 03, 2015, 08:32:14 pm
SteveInWA brings up a good point in another thread about CC telemarketer block. If you are using the telemarketer block with GV then GV will assume the call has been picked up(because it has been). As a result any Voicemail left will end up on the CC server. In addition your other forwarding phones either will not ring or will ring just 1 or 2 times for any call sent to the telemarketer block.
This is incorrect. If Google Voice "assumed" the call had been picked up then voicemail would not kick in after 25 seconds. It does.
When trying to use CC telemarketer block with Google Voice your Callcentric line will not ring but your other forwarding phones will most definitely continue to ring until one is answered or GV voicemail picks up.
Don't take my word for it. Try it yourself.
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