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Incoming calls with GV not working
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Topic: Incoming calls with GV not working (Read 7698 times)
DR_MN
Jr. Member
Posts: 21
Incoming calls with GV not working
«
on:
February 04, 2015, 03:45:17 pm »
In GV phone settings I have a landline number, a cell phone number and Google Chat. I am currently porting out my landline number so I unchecked it as a forwarding phone. I also unchecked the cell phone number as a forwarding phone. I only have Google Chat checked as a forwarding phone.
I have my Obi100 set up with Google Voice. I can make outgoing calls but incoming calls to the GV number ring my cell phone. It's not checked as a forwarding phone so I don't know why it's ringing. When I originally set up GV years ago I set it up using my landline. My current provider is forwarding my landline number to my cell phone while the porting is in process. Since I also unchecked that number I don't know why GV would try to forward to my landline.
I tried deleting and re-adding Google Chat, I tried logging out of chat in Gmail, I tried going in to advanced setting and selecting the landline and cell to never ring on weekdays or weekends but nothing worked. When calling my GV number only my cell phone is ringing.
Any other suggestions??
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azrobert
Hero Member & Beta Tester
Posts: 4173
Re: Incoming calls with GV not working
«
Reply #1 on:
February 04, 2015, 03:58:47 pm »
Do you have your cell or landline setup in Google Contacts?
In you GV account under Settings/Groups and Circles, edit all the Groups and only check Google Chat as a forwarding number.
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DR_MN
Jr. Member
Posts: 21
Re: Incoming calls with GV not working
«
Reply #2 on:
February 04, 2015, 04:11:59 pm »
in Groups & Circles it did have my cell phone number as a forward to callers. I've never been in that setting so it must be a default when you add a mobile phone number? I changed it to the Google Talk option. Hopefully, that will fix it. Thanks for your help.
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DR_MN
Jr. Member
Posts: 21
Re: Incoming calls with GV not working
«
Reply #3 on:
February 05, 2015, 09:20:41 am »
yes, this did work. My phone just rang on an incoming call.
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SteveInWA
Hero Member & Beta Tester
Posts: 6445
Re: Incoming calls with GV not working
«
Reply #4 on:
February 05, 2015, 04:37:18 pm »
Glad you got it working.
For future reference, you've been posting duplicate questions here and on the Google Voice help forum. Questions that are primarily related to basic GV functions not working, are best addressed over on the GV forum, whereas OBi-specific issues (general connectivity to service providers, suspected hardware failures, non-GV use, etc.) are better addressed here.
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--Steve
Google Voice Product Expert
https://support.google.com/voice/community
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