Cannot Delete Device on Web Portal
TerryDB:
I've just changed my Google account password. Then I found my Obi100 not working with Google Voice. After reading the instruction to update my Google password, I log into my ObiTalk account. A popup immediately asking if I wanted to add another device. Yes or cancel. This did not help me. After i clicked the cancel button, the page has my existing device information. I wanted to delete this device so that i can reset the configuration. According to FAQ, there is suppose to be a delete button. But there is no delete button. And there is not a gateway to change the Google password. I'm stuck. Please advise.
SteveInWA:
See the attached screenshots.
First, click the gear icon to get to the settings for your device, then click the button to delete the device. Then, let the device go through its reboot (red and green lights blinky blinky). You can do a paper-clip reset on the device for good measure.
Then, click "Add device", under the orange and white "OBi dashboard" column on the left side of the portal page, and your OBi back on the portal, using the **5 method.
spiral:
I'm also having this issue. There is no delete button available in the Obitalk portal for me. I sold my Obi202 to someone and he can't set it up. I assume that is because it is still tied to my account. Is there a way to delete it or can I transfer my entire account to him?
thanks.
SteveInWA:
You aren't even looking at the right page. The screenshot you posted is for the "softphone", which is intended for the OBiON software phone apps. Go to the Dashboard.
Find your OBi 202 device, click on it, and then delete it.
spiral:
Quote from: SteveInWA on August 29, 2015, 07:27:43 pm
You aren't even looking at the right page. The screenshot you posted is for the "softphone", which is intended for the OBiON software phone apps. Go to the Dashboard.
Find your OBi 202 device, click on it, and then delete it.
Hi Steve. Thanks for the reply! Is this not the dashboard below (first image)? When I click on "Phone 1" or the gear icon, it takes me the the page like you see in my previous post. If I should be looking somewhere else, let me know. I've only ever used the Obi202, and that was 2 or 3 years ago.
This page:
Takes me to this page:
[edit] I see from your previous screenshots that the device is likely not even showing up in my account. But the new owner is not able to set it up either, so I assumed it was still associated to me—I never deleted it.
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