Cannot Delete Device on Web Portal
SteveInWA:
Your dashboard page shows only the softphone. There is no 202 listed on this account. You probably are logged into the wrong OBiTALK account -- one other than the account that was used to originally add the device. You'll need to figure out the user ID and password of the other OBiTALK account you created when you added the device.
The fact that the new owner of the 202 can't add it to their account does indicate that it's stuck on a previous account. Nobody here on the forum can help you recover your user ID/password, and since it's out of warranty, it's unlikely that Obihai will help you, but if you cannot figure it out on your own, perhaps they'll give you a hint as to the email address originally used to set up the device. Considering fraud protection, I wouldn't expect them to release the full login credentials or otherwise reset or delete it, since there's no way for you to prove that you are the original owner, and not somebody who stole the device.
spiral:
Thanks for the info Steve. That's helpful.
This is definitely the only Obitalk account I've ever had. I even tried to log in with other addresses and it said "username invalid" vs. login incorrect if the address existed. Maybe the device was dormant too long or I missed some account transition / confirmation message but you're right: I see no device there now. Either way, thanks for taking the time to help, it give me the info I need to figure this out. Thanks! :)
SteveInWA:
You're welcome, but I am confident that you do, in fact, have a different OBiTALK account. Perhaps you signed in using a Gmail account (Obihai can use Google's OAUTH authentication process to log in via a Google account). The 202 will not be able to be configured again, using the OBiTALK portal, to use Google Voice or another provider, although it can be configured locally (via the device's local web server), to use a SIP ITSP (but not GV).
spiral:
The device was indeed not in my account ... either through expiration or me removing it at some point. It turns out I got bad info from the buyer. The issue was actually the device having old firmware but it was communicated to me as"can't add device". The firmware instructions & info on these pages:
https://www.obitalk.com/forum/index.php?topic=9.0
http://www.obitalk.com/forum/index.php?topic=10039.0
... solved the issue.
Thanks for helping me understand device vs. soft phone and also the info elsewhere that helped me remotely troubleshoot it.
SteveInWA:
Well, it would have had to be seriously down-level to not be allowed to be added to the portal. In any case, I'm glad you figured it out; thanks for letting us know!
Navigation
[0] Message Index
[*] Previous page