Obi 200 setup issue

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tjut:
Slowly but surely, I seem to be making progress.

I HAD actually placed an outbound call earlier, but neglected to mention that in my previous post.  I was having problems locating the "revert to old chat", which I finally just was able to do this morning.  Now, my GV Settings screen shows Google chat under my GV number info (for the first time).  Prior to this showing up, I was still having the same problem- dial tone, but outgoing calls would ring once and then revert to busy signal.  Since checking the Google chat box, I can now both send and receive calls on my phone handset.

So, everything appears to work now, EXCEPT that I still have a solid red Power LED and no "phone" LED on my device.  When I go to the self-troubleshooting tutorials, a SOLID RED Power LED tells you to use a paperclip and factory reset the Obi device.  It says that after ten seconds of holding the switch down inside (with power ON), that the Power LED should stop being red and start to flash green.  My unit will not do this. The tutorial also says that if the LED stays solid red, to initiate a help ticket, which I have now done.  Performing the factory reset DOES disconnect the unit on my Obitalk dashboard, but the unit seems to reconnect fine when I delete the device and re-add it.

So, my unit now seems to work sans the LED indicators indicating properly.

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