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Caller ID issue in France

Started by Riyas, May 29, 2011, 10:28:38 PM

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Riyas

Hi,

I just bought one Obi110 and I am trying to install it in France. I have a problem with caller ID

My caller ID does not work for incoming calls on the phone. If I
unplug Obi110 power adapter, it's working (both number and name). If I go to
call history, I can see the correct caller ID under Line1. But this number is not
appearing on my phone (I have only unknown number).

I've tried settings suggested by obi support without success.

Physical Interfaces -> PHONE Port
By default "CallerIDTrigger" has a value of "After First Ring".
There are other alternate selections:
"After Polarity Reversal", "Before First Ring"
Can you try to change it one at a time, then have an incoming call to see whether you now see Caller ID.

If not, please try "CallerIDMethod" to have value of "FSK(V.23)"




So, Line1 gets the caller ID (name+number) but it's not sent through to the phone.

Can you please help me...

QBZappy

#1
Salut,

Vous pouvez essayer utiliser un autre téléphone avec identification de l'appelant pour tester la compatbility de votre téléphone actuel.

Bonjour du Quebec.

I think we should continue in English so that others can understand.
Owner of the 1st OBi110/100 units in service in Canada & South America. 1st OBi202 on my street. 1st OBi1032 in Montreal.

Riyas

Bonjour :-)

Thanks for your reply... Actually I've already tested with 2 other telephones... I have the same result... I am quite sure that there is some configuration issue... I am still searching...

QBZappy

CID standard for France is different to any others that have been discussed on this forum. They use ETSI format. OBihai you can compare your CID notes to the following French standards. You can download a PDF of this here: Explication du codage des trames Caller ID en France (Format PDF)
http://matthieu.benoit.free.fr/cidfr.htm

It seems the OBi may not be passing proper CID to phones in France. It would be nice if there were others who have success stories in France who would like to share.

You will let us know your results.
Owner of the 1st OBi110/100 units in service in Canada & South America. 1st OBi202 on my street. 1st OBi1032 in Montreal.

RonR

Riyas,

The only time the OBi truly 'passes' CallerID to the PHONE Port is when the OBi is powered off.  In this case, the telephone is connected directly to the incoming line and the OBi is totally out of the picture.  The fact that you see CallerID in this case proves the telephone is capable of displaying French CallerID.

In all other cases, the OBi actually generates ringing and CallerID itself.  When you try the various Physical Interfaces -> PHONE Port options, it's very important to make sure you test every individual combination:

FSK (Bell 202) + After First Ring
FSK (Bell 202) + After Polarity Reversal
FSK (Bell 202) + Before First Ring
FSK (V.23) + After First Ring
FSK (V.23) + After Polarity Reversal
FSK (V.23) + Before First Ring

After selecting each combination, click on Submit at the bottom of the page and then click on Reboot in the upper right corner of the page.  Once the OBi is finished rebooting, place a call to the OBi and check for CallerID on the telephone.  If none of the six combinations produce CallerID on the telephone, there's likely a problem with the OBi properly generating CallerID to the French standard.

LeftRight

Quote from: RonR on May 30, 2011, 09:05:09 AM

CID standard for France is different to any others that have been discussed on this forum. They use ETSI format. OBihai you can compare your CID notes to the following French standards. You can download a PDF of this here: Explication du codage des trames Caller ID en France (Format PDF)
http://matthieu.benoit.free.fr/cidfr.htm


Do you have a English version of the document?

RonR

Quote from: LeftRight on May 30, 2011, 10:51:04 AM
Quote from: RonR on May 30, 2011, 09:05:09 AM

CID standard for France is different to any others that have been discussed on this forum. They use ETSI format. OBihai you can compare your CID notes to the following French standards. You can download a PDF of this here: Explication du codage des trames Caller ID en France (Format PDF)
http://matthieu.benoit.free.fr/cidfr.htm


Do you have a English version of the document?

I didn't post what you quoted, but Babel Fish will translate it for you:

http://babelfish.yahoo.com/translate_url?doit=done&tt=url&intl=1&fr=bf-home&trurl=http%3A%2F%2Fmatthieu.benoit.free.fr%2Fcidfr.htm&lp=fr_en&btnTrUrl=Translate

QBZappy

Hi,

Here is another site in English with references to CID standards. Mentions standards in France as well. Might provide some insight.

http://www.nmscommunications.com/manuals/6709-13/chap5.htm#275469
Owner of the 1st OBi110/100 units in service in Canada & South America. 1st OBi202 on my street. 1st OBi1032 in Montreal.

RonR

I believe these are the relevant pages from the site QBZappy referenced:


http://www.nmscommunications.com/manuals/6709-13/chap5.htm#271586

http://www.nmscommunications.com/manuals/6709-13/appc.htm#266599


These would imply the likely settings should be:

FSK (Bell 202) + Before First Ring

or

FSK (V.23) + Before First Ring


My bet would be on FSK (V.23), but I would still test all 6 possible combinations to make sure.

adauguet

Hello, I'm french and from france and i use caller id with a standard modem, I'll take a look at the topic and give you help if possible after.

Regards.

Riyas

Hi guys,

Thank you all for your help... I've tried all the settings suggested by RonR... Finally, it's working  :)

The one that works is : FSK (V.23) + After First Ring => Name and number working

But when I recieve a gtalk call (I've registered my gmail account in SP2), my phone is ringing but no username. In call History, gtalk username is there (Maybe I am asking too much  ;) )

Anyway guyz, thanks a lot for your help....

RonR

Quote from: Riyas on May 31, 2011, 12:41:40 AM
The one that works is : FSK (V.23) + After First Ring => Name and number working

You should also try FSK (V.23) on Physical Interfaces -> LINE Port -> CallerIDDetectMethod and use it there too if it works.  Bell 202 and V.23 use the same tone frequencies, but if V.23 is the correct method on the PHONE Port, it should also be the correct method on the LINE Port.

Riyas

Thanks RnoR, I've changed my line portal to FSK (V.23)... Now when I recieve gtalk calls, I am getting gmail usernames  :)

Thanks a lot guys