Vestalink: Check your Paypal Subscriptions
CLTGreg:
I'm not saying that any of this is VL's fault but it's a good idea to check your Paypal subscriptions for automatic renewals. I do not recall there being an option to subscribe through a subscription. Paypal requires that if a price is going to change that a notice is sent out 10 days ahead of time. The notice for me came 10 minutes before the automatic renewal. It's quite possible that they did send out a notice that I overlooked.
VL was gracious in refunding the $90. I am not saying they did anything wrong. What I am saying is check your Paypal subscriptions now and then to avoid surprises.
nkolodij:
From what I remember you were automatically signed up for preapproved payments (no other option). No notice or explanation. I went into paypal and cancelled.
To cancel preapproved payments in paypal:
Click on profile (gear icon top right), than under "Payment settings" click "Preapproved payments" you should see all your preapproved payments. Look at status to see if "active" or "inactive". If active click on "Vestalink LLC" and "cancel".
CLTGreg:
It's the "remember" that is different for me. ;D - Not blaming them but I sure didn't intend for that to happen especially where it doesn't appear to be appropriate notification of an increase.
I'm not blaming them. Perhaps other people have similar bad memory as me. ;)
ceg3:
When I was a subscriber with VL through this past January I was aware of the billing section of my portal and was aware that my sub was auto-renew. I learned at one point that though I had signed up at a "fixed" rate my first renewal was to be 50.00 more. I got no notice. I just found it out looking through my portal. My point is that you should keep an eye on your billing. I did not renew. I wasn't sure if I wanted to renew, but when they broke the agreement, because their business was lower they helped me make up my mind not to renew. I barely used the service each month and their business practice cost them a good customer. And yes, I guess I am still a little annoyed at them. ;D
oecra:
Looks like the rate I was supposed to be "grandfathered in" will go up next year. "On Feb 13, 2016, this subscription will change increasing the price from $39.99 USD to $119.99 USD ." Guess I'll be leaving and going back to just GV+obi.
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