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Author Topic: Obi202 \ ObiPlus - Call forward when busy  (Read 25816 times)
DanCrouch
Newbie
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Posts: 2


« on: March 02, 2015, 12:56:31 pm »

We have a Obi202, with ObiPlus  -  It is working as expected except:

When a caller calls in to an extension that is busy, the caller hears 4 rings and then is disconnected.  The call is not forwarding to the voice mail.  If the extension is not busy, the call will forward to voice mail. 

The staff (who is on the busy phone) will see the incoming call and get caller ID

Any thoughts?


Thanks

Dan
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DanCrouch
Newbie
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Posts: 2


« Reply #1 on: April 18, 2015, 07:30:41 pm »

FYI - I think I found my answer.  By default, the OBI202 allows 2 concurrent sessions per SP, even if the SP allows over 2 current sessions.  By changing this setting to something greater, the call forward on busy works. Our SP allows 10 concurrent calls.
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