OBI202 w/GV Not Ringing Incoming Calls?
tpir72:
Hi,
I have an OBI202 with Google Voice on SP1 and E911 on SP4.Over the past three days, the OBI202 is not ringing any incoming calls on my home phone. Outgoing works just fine. Also even though I have a cell phone attached to that GV account with all boxes unchecked, it still rings that cell phone.
I deleted GV from SP1 and completely configured it from scratch with no change.
Any thoughts on why the home phone no longer rings with GV?
Regards,
Terry
SteveInWA:
Hi Terry:
The usual reason that outbound calls work, but inbound calls don't work, is that you are missing a check mark to the left of the Google Chat forwarding destination in your Google voice settings.
Log onto your Google Voice account from a laptop or desktop computer's web browser (not from a tablet or mobile phone), and go here: https://www.google.com/voice#phones
Make sure that you are indeed logged into the same Google account as you are using with your OBi device, since it is very easy to accidentally be logged into a different account. Look at the list of forwarding destinations, and ensure that Google Chat is listed, and it has a check mark next to it.
tpir72:
Thank you. Yes, the Google chat box was already checked. For some unknown reason it just started working again this afternoon without me changing anything.
This isn't the first time this has happened in the past couple of years.
Regards,
Terry
tpir72:
OK, I have ID'd two problems. When I call home with my cell phone it rings 4-5 times and goes to Google Voice voicemail. The problem is that even though I hear it ringing in my cell phone, it doesn't actually ring in the house (out of OBI202).
The second issue is when I use my wife's cell phone to call the home number, I get an instant "This number is no longer in service...)
My cell and her cell are both as a contact with Google Voice and I can't find where the numbers are blocked in any way.
Any help is sincerely appreciated.
Regards,
Terry
LTN1:
Quote from: tpir72 on March 10, 2015, 11:18:15 am
OK, I have ID'd two problems. When I call home with my cell phone it rings 4-5 times and goes to Google Voice voicemail. The problem is that even though I hear it ringing in my cell phone, it doesn't actually ring in the house (out of OBI202).
The second issue is when I use my wife's cell phone to call the home number, I get an instant "This number is no longer in service...)
My cell and her cell are both as a contact with Google Voice and I can't find where the numbers are blocked in any way.
Any help is sincerely appreciated.
Regards,
Terry
Regarding your wife's cell phone that gets the message, "This number is no longer in service...." Check to see if the number was inadvertently blocked or blocked as a SPAM number in Google Voice. If it was, unblock it.
Sometimes even though you have the Google chat checked under Settings/Phones, there are other places to check also--particularly all the Groups & Circles. You get there under Settings/Groups & Circles. Go through each one of the Contacts and Groups to make sure that the Google Talk is also checked.
Navigation
[0] Message Index
[#] Next page