OBI202 w/GV Not Ringing Incoming Calls?
tpir72:
Fantastic! Took some digging but a single call from the wife was in the Spam folder.
Any thoughts on how to get my number to actually ring to OBI202 again?
Does my cell & home number both have to also be listed in GV Contacts even though they are both assigned to GV?
Regards,
Terry
SteveInWA:
If the caller (you, in this case) hears ringing, but the GV number isn't ringing, then you've either de-selected Google Chat as a forwarding destination, or you have set some specific calling behavior for that number, such as not ringing any of your forwarding phones, as LTN1 pointed out.
A special case is when calling into your GV number from one of your defined forwarding phone numbers (a number that is on your list of forwarding phones, on this page: https://www.google.com/voice#phones
You can decide: when calling your GV number from that forwarding phone number, do you want your GV number to ring, so it can be answered, or do you want to get directly into your voice mail menu tree, so you can listen to your messages? This is known as the "Voicemail access" option. To change this setting, click the Edit button under each forwarding phone number, then click "Show advanced settings". The default behavior for numbers classified as "mobile" to go directly to GV VM, and for numbers classified as "work" or "home" to ring the GV number.
If you have further GV-specific questions, I recommend posting them over on the Google Voice help forum (URL is in my signature block below).
tpir72:
Hi,
I can tell you that the ring-through issue had something to do with the way specific numbers were entered or imported into Google Voice Contacts. I didn't touch any of the settings you mentioned. Instead I went through those contacts and any instance missing +1 in the number or the number listed with dashes 213-555-1212 was the issue. An example entry was 213-555-1212. I changed it to +12135551212 and now everything works perfectly.
Damn strange and no documentation that I am aware of to use that specific format in GV Contacts.
Who am I to argue, it simply works!
Regards,
Terry
SteveInWA:
There's no documentation telling users to add a +1 to the number, because it's not required. I don't know what went wrong with your contact import, but there may have been some non-visible and invalid character in that field.
Note that there is no dedicated "Google Voice Contacts" list; Google Voice uses the same overall Google Contacts system as Gmail, Google+, Hangouts, Calendar, etc.
tpir72:
Thank you very much!
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