OBi1032 - MOHServiceNumber doesn't work. [RESOLVED - PHONEPOWER NOT SUPPORTED]
MarkObihai:
One thing that could cause this is if your service provider handles the hold-event remotely; in this case it will be their platform that dictates either the hold-tone or the music-on-hold - the OBi will only play the local holding-music when it is handling the call-hold event.
N7AS:
@MarkObihai,
On the subject of MOH for the OBi1032 and OBi1062...
I have an .mp3 for MOH that is about 4.6MB in size. I would like to use this with my OBi1032. I am looking into an application Homer Conferencing to do this for me. It's a streaming audio/video server. I have it, but can't seem to figure out what sip uri to put into the OBi1032 to make this work. I emailed Homer Conferencing a week ago and have not received a reply. They are located in Germany.
Do you have any idea of how to make this work?
I would like to see a feature to be able to copy an .mp3 MOH audio file to the /usr folder in the phone to play for MOH. There should be enough memory space available as the IP Phones have 32MB onboard memory.
MarkObihai:
I've not come across Homer Conferencing myself, so I'm not sure how to set that up. (But if you work it out then do feel free to share how you did it!)
With regard to the OBi's local MOH file, this is not configurable. The feature is designed to be used with a SIP URI, with the an(jazz) option available as an easy way to implement local MOH.
N7AS:
Quote from: MarkObihai on March 19, 2015, 01:26:23 pm
I've not come across Homer Conferencing myself, so I'm not sure how to set that up. (But if you work it out then do feel free to share how you did it!)
With regard to the OBi's local MOH file, this is not configurable. The feature is designed to be used with a SIP URI, with the an(jazz) option available as an easy way to implement local MOH.
Thanks Mark...
I am presently using the an(jazz) for my MOH.
ReVeLaTeD:
Quote from: MarkObihai on March 19, 2015, 12:26:54 pm
One thing that could cause this is if your service provider handles the hold-event remotely; in this case it will be their platform that dictates either the hold-tone or the music-on-hold - the OBi will only play the local holding-music when it is handling the call-hold event.
This was the key.
PhonePower does not support Music on Hold at all if you're on an OBi plan, per Tech Support. They don't allow you to override hold behavior to let OBi's UI handle the event - so it's like PhonePower holds the whole thing hostage unless you pay more money.
The fact this is not disclosed in their pricing plans REALLY ticks me off. I've cancelled that service and signed up with Anveo, which does support it (though their model is EXTREMELY limited). I've managed to get it set up and it's pretty darn powerful - though I don't care for the designer tool, it's quite feature rich for the price. Now I just need to create a custom music file.
Doesn't look as though it supports SIP or any other external source from what I can tell. It does support uploaded MP3s but can only play one assigned song at a time; no playlist or anything. For the price, I think it's more than enough, and maybe the business class has more flexibility, don't know.
For what I wanted it'll do nicely, and I do like the ability to do things like detected fax tone routing, blocked call management, text messages, etc. On the higher plans it can even connect to Google Cloud Print so you can pretty much print a fax out from any Cloud Print-connected printer. I mean it's crazy. Same $40/year as PhonePower but 10x more powerful.
Thanks for the assistance in tracking down that I'm not losing my mind.
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