Cannot hear on either end

[Arshad]

I have been using OBItalk for 2 years. It had stopped working few days ago.

Deleted device from my OBItalk account, did a factory reset on Obitalk 110 device.
Addded Device and configured Google voice again.

I can call same GV number and bell rings on Obitalk device
They can call my home phone and bells rings on my FIOS line.

But, there is NO voice on either end. I cant hear them and they cant hear me.

Where do I start looking to troubleshoot ?

Arshad

[drgeoff]

Did you reconfigure GV using the new procedure? You can no longer do it using the method you used 2 years ago.

[Arshad]

I did GV setup from the Device Configurationb Menu in Obitalk Dashboard.

Went into the Configure Voice Service Provider Section and clicked on the "Googe Voice Setup" button.

Is that the right latest procedure ?

[drgeoff]

Yes but suggest you follow http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460.

If still not working, dial **9 222 222 222, the OBi echo test number. Do you hear the welcome message and your own voice returned to you?

[Arshad]

On dialing **9 222 222 222, it does play a welcome message and does the echo back.

I also tested GV, by making calls from browser to my cell phone and it works fine also.

Not sure where to look next.

[drgeoff]

Did you configure GV again by following to the letter the instructions by SteveInWA that I pointed you to?

[Arshad]

Yes, I have made sure I am using Google Chat and not Hangout.
Removed SP1 and added it again. It gets added cleanly and show connected.

Have gone into Expert Setup and have done "Reset OBI Expert Config"
I do see to Red Exclamation marks. See attached screen shot.

Not sure if this has anything do with it.

The status is the same every time. Either side can call each other.
Phone rings and connect after picking up. But, NO voice heard on either end.

[azrobert]

Sign into OBiTalk then go to OBi Expert.
While you have a call in session, click Status then click Call Status.
You should see packet counts like this:
RTP Packet Count tx=981; rx=942
If the counts are blank, then the RTP ports are probably blocked.
Audio is transmitted via RTP.
Does the Status show G711U codec used for both TX and RX?