GV configuration: 'Authentication error'
lrosenman:
that's the current version. Hrm.
SteveInWa will probably be by with more ideas.....
SteveInWA:
Hmm. That's suspicious. I've never seen that error. Are you signing into your OBiTALK user portal via a Google ID, or are you using a dedicated OBiTALK user name and password? If the former, I wonder if that is what is causing the conflict. Are you using a Gmail account to do this, or is this a Google Apps domain account or another email account, like Yahoo Mail? You should only be using a Gmail account.
If you are using a Gmail account, then read below for further steps.
I know you said you tried starting over already. But, this sounds like there is still something that didn't get reset. I would next try to log into the OBiTALK portal, and completely delete your OBi device off of the account. Then, wait for the OBiTALK system to send the reset command to the device, and you will see it do some LED flashing. After that stabilizes, then unplug the OBi from power, hold down the recessed hardware reset button on the underside of the box with a paper clip, plug in the power, wait for 10 seconds, release the button, and let the box reset itself. After that's done, then...
On your web browser, log into Gmail (not GV). Look at the lower right corner of the page, below the last email note displayed in the list, for the small link "Details". Click it. A window should pop up, with a push-button offering to sign out all other sessions. Click that button. Then, log out of Gmail. Clear your browser's cache, history and cookies. Close and reopen the browser.
Sign into the correct Google Voice account. Look up at the upper right corner of the page for your avatar. It will either be a blue generic head and shoulders, or an image you uploaded. Hover your mouse cursor on it, and look at the user ID that it reveals (like joe@gmail.com). Is that the correct account that you wish to use? If not, log out and log back in with the correct account.
Go to this page, and change your password: https://myaccount.google.com/?pli=1 and write it down!
Also, take this opportunity to set up a backup email account and backup phone number, in case you forget your password.
Now, go back to my instructions that drgeoff linked earlier, and start all over. Tell us exactly what happens, if anything happens that is not as described in the instructions.
mdsteve:
I've been signing into the portal using my OBiTALK username and password, intentionally skipping the Google ID option in the hope that might help.
I don't have a Gmail account, don't want one. Using my standard Google account (w/ universal username and password for all things Google...supposedly) which is linked to my regular email address (an @comcast.net). Was confused when the error message mentioned it since I've not yet seen anything anywhere saying Gmail was required or even asking for Gmail related information.
Also, you say to pull the power before pressing the reset button on my OBi. This confuses me since the instructions that came with the OBi specify to power it on first, then depress the button while watching for the power LED to flash red which is the indication the process is complete and it's time to release the button. Will gladly follow your instructions instead, though, if it's likely to make a difference.
Back to that Gmail biz. Are you saying I need a Gmail account to make this work?
SteveInWA:
RE: the reset button: it doesn't matter; either method accomplishes the same thing; feel free to use the one you mentioned.
RE: email account: yes, create a dedicated Gmail account for your GV phone number. Transfer the number to that account by following this procedure:
https://support.google.com/voice/answer/3527591?hl=en&ref_topic=1708124
You can set up the new Google Voice account to send notifications to your Comcast email account if you wish, or you can create rules in the Gmail account to forward the notes.
mdsteve:
First, thank you. I appreciate the help (from all 3 of you).
Second, drat! This will take me a while since I'm busy elsewhere but I'll definitely post up when I've set up the Gmail and then gone painstakingly through all the steps in both of your posts.
Back later.
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