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Author Topic: Hangouts Dialer no longer receives incoming calls after connecting to Obi  (Read 9907 times)
ahhhhhhh
Newbie
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Posts: 3


« on: April 16, 2015, 04:08:41 pm »

I used to receive calls to my android phone through hangouts (using data) rather than forwarding to my voice line.  Once I purchased an Obi 202 and connected my google voice number, I only receive calls on my phone connected to Obi, but no longer on hangouts on my android nor on my gmail inbox when I'm logged into a browser.

Can someone explain if there's a solution to make both my obi 202 ring and google hangouts on my phone?

PS. My google voice settings are set to forward to google chat.
« Last Edit: April 16, 2015, 04:34:38 pm by ahhhhhhh » Logged
SteveInWA
Hero Member & Beta Tester
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Posts: 3940



« Reply #1 on: April 17, 2015, 07:06:02 pm »

Hi:

Hangouts clients work completely independent of the Chat protocol used by OBi devices.  You've got some sort of problem unrelated to your OBi.  You should be able to prove this by unplugging the OBi and testing an inbound call.

Perhaps you're logged into a different Google account on your Android phone vs. on your OBi, without realizing it.

I'd start by troubleshooting your Hangouts issue independently.  If you run into trouble, you can post over on the Hangouts help forum (see my signature line below).
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ahhhhhhh
Newbie
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Posts: 3


« Reply #2 on: April 19, 2015, 04:49:50 pm »

Thank you SteveInWA,

I'm going to trouble shoot and get back to you.
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ahhhhhhh
Newbie
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Posts: 3


« Reply #3 on: April 19, 2015, 05:29:12 pm »

Thank you SteveInWA!

The settings in my hangout dialer app were not set to receive calls.  Now both my hangouts dialer and my obi are ringing at the same time.  Pretty sweet Smiley
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SteveInWA
Hero Member & Beta Tester
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Posts: 3940



« Reply #4 on: April 19, 2015, 06:32:52 pm »

Great!  Glad it was something simple.  Remember:  each Hangouts client has its own, independent setting whether or not to receive inbound calls, so, if you use Hangouts, for example, on a laptop and on a Android phone and an iPad, you need to enable it on whichever device(s) you want to ring.  The "Chat" forwarding destination setting in GV is not used by Hangouts.
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LTN1
Sr. Member
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Posts: 476


« Reply #5 on: April 19, 2015, 07:03:42 pm »

The settings in my hangout dialer app were not set to receive calls.  Now both my hangouts dialer and my obi are ringing at the same time.  Pretty sweet Smiley

You may want to make sure that your Hangouts app is updated. Some older versions in the past few months had a problem with losing the checkmark to receive calls after making a call and restarting the phone.
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