Getting Caller ID Name to appear on Obi110 with Google Voice
inhops:
Can someone help me! I thought I did it all correctly, but I cannot get CallerID to work using OBiTALK, Google Voice & Callcentric. Incoming & outgoing calling works fine but no incoming caller ID. My current configuration on my OBi100 is SP1 GoogleVoice - set up using OBiTalk's Google Voice Setup button. SP2 is Callcentric Account - set up using OBITalk's Service Provider Setup for Callcentric. CNAM is enabled on my Callcentric account and Google Voice is set to forward to the Callcentric 914 number only. Do I have something wrong here?
SteveInWA:
Quote from: inhops on October 05, 2015, 04:00:26 pm
Can someone help me! I thought I did it all correctly, but I cannot get CallerID to work using OBiTALK, Google Voice & Callcentric. Incoming & outgoing calling works fine but no incoming caller ID. My current configuration on my OBi100 is SP1 GoogleVoice - set up using OBiTalk's Google Voice Setup button. SP2 is Callcentric Account - set up using OBITalk's Service Provider Setup for Callcentric. CNAM is enabled on my Callcentric account and Google Voice is set to forward to the Callcentric 914 number only. Do I have something wrong here?
It's too hard to tell, based on your description so far.
Carefully read: http://www.obitalk.com/forum/index.php?topic=10483.msg69018#msg69018
and make sure you have correctly set it up. Points to consider: you must remove the check mark next to Google Chat, and add a check mark next to your Callcentric NY DID number.
Log into the local web page for your OBi device (192.168.x.x) and look at Status-->Call History. Do you see caller ID names along with telephone numbers ("FROM" followed by a name and number), or only numbers? Make sure that the calls are coming into the Callcentric service provider, not the Google Voice service provider.
SteveInWA:
Quote from: LTN1 on April 20, 2015, 09:52:15 am
Quote from: Taoman on April 20, 2015, 08:25:21 am
Have you taken a look at the Simonics GV gateway? Works very well, no detectable latency, and includes CNAM for a one time fee of $5.99.
https://simonics.com/services/
Taoman...do you know how Simonics is able to make money long term with this type of business model that only requires a one time fee of $5.99. Just wondering because I think the old adage of "If it is too good to be true, it probably is..." may apply.
I believe that the answer to that question is my universal adage, "you [don't] get what you [don't] pay for".
I tested the Simonics gateway recently, and in my personal experience, the CNAM service he's using is really rudimentary. It often has no data, or stale data, or it substitutes a generic city and/or state, based on the area code and prefix. High-quality CNAM does cost money for each data base dip. If users find it sufficient, so be it, but I didn't think it was useful.
inhops:
SteveInWA,
Thanks for your response. I have everything set up as specified in the link you provided (topic 10483 msg 69018). When I call my 914 Callcentric number directly, our phone rings and DOES have the correct Caller ID. But when I call our home phone number (which is registered with Google Voice with Forwards calls to Google Chat UNCHECKED and Callcentric checked) the caller ID is blank. I checked the Call History and I do see a call coming into Terminal ID = SP2 with Pear Name correct - I am assuming this is when I called the 914 Callcentric number directly. But the call coming into Terminal ID = GoogleVoice1 has Peer Name blank. How do I get incoming calls to come into SP2? In the OBiTalk settings, SP1 has a check next to Phone 1 for "Primary Line of Outgoing Calls". SP2 has that unchecked. And in the SP2 configuration, there is a check next to Phone 1 for "Incoming Calls will Ring On". But when I uncheck that, I can't get incoming calls at all. I have included screenshots of the SP1 & SP2 settings. HELP!!!!
SteveInWA:
The screenshots and your description sound correct. I assume that you obtained a New York State free telephone number from Callcentric, and that is the one that you set up as a forwarding phone in Google Voice settings?
Just to confirm, you are testing this by calling your GV phone number from a telephone number that is known to have a caller ID name field populated? You proved this by calling your CC NY DID number directly from the test phone number, and caller ID NAME displays on your OBi-attached telephone, but it doesn't do so when calling your GV number from that same test phone number, which is forwarded to the CC NY DID?
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