Google Voice problems w/call screening
jsneeringer:
Steve,
I tried the CallCentric solution you suggested to allow call screening, but I can't get it to work.
I set up CallCentric, assigned it to an available position (SP4) on the Obi and told it to answer incoming calls on Phone 1. When I call the CallCentric number, it works fine.
Then I went into Google Voice (legacy), successfully added the new CallCentric number, and checked boxes to forward to that number but no longer to forward to Google Chat. My mobile number is still in there, but I did not check to forward there.
Finally I went to SP1 on the Obi, where Google Voice is, and unchecked "Incoming Calls Will Ring On Phone 1." Here I hit a snag, because after I saved I noticed that "Phone 1" was checked again.
Incoming calls to my Google Voice number still ring, but on Google Voice. I know this because I get Google voicemail instead of CallCentric, and because call screening still doesn't work.
Can you help?
SteveInWA:
Hi:
Quote
Finally I went to SP1 on the Obi, where Google Voice is, and unchecked
"Incoming Calls Will Ring On Phone 1." Here I hit a snag, because after I
saved I noticed that "Phone 1" was checked again.
This shouldn't matter. OBiTALK requires that you have at least one phone port selected to ring. As long as you have correctly removed the checkmark to the left of Google Chat, on the Google Voice settings page, Google Voice won't forward those calls to that SP on your OBi, so the OBi ring setting is moot.
You've got some other setting error somewhere. Try deleting both of the two SPx slots: SP1 and SP4. Then, reverse the two: setup Callcentric on SP1, and Google Voice on SP4, and try your calls again.
jsneeringer:
Thank you for your help!
No joy, but at least I have some clues. As you can see from CallCentric screen capture, Google is trying to send the calls to CallCentric. The ones that do not say extension 100 are where I temporarily told CallCentric to use the line as a fax, just to see if I could get something different to happen.
Any more suggestions?
SteveInWA:
Thanks for the screenshots, but they aren't useful, since you've blurred out the details for privacy.
Call your Google Voice number from some unrelated phone number, NOT from your T-Mobile forwarding phone number (important!). What happens? Open (or refresh) your Google Voice web page, and click on the "Calls" tab. Do you see an entry for the call you just placed to that number? If so, go to your Callentric call log. Do you see an entry for that call? There should be several entries, including the inbound call, and then the route to the extension number (100, 101, etc) to which CC should have sent the call. If those entries aren't there, then you didn't properly set up call treatments for that number.
jsneeringer:
Done. Twice.
The phone is not related to my Google Voice, but it is connected to SP2, because it is my wife's. I can't see how that would matter, but I'm mentioning it to be sure.
The calls appear in both logs. In CallCentric, the spam probability shows "low."
The first time, I hung up. The second, I left a voicemail, which arrived at Google Voice. However, both times CallCentric sent me a voicemail message saying "Press 1 to take this call." Is this perhaps the Google screening mechanism?
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