New 1032 Firmware Issue
jedilady:
Thanks for that WelshPaul. Not only in the spec does it say CallerID name and number. It also says Photo.!!!
TrekCom:
I too updated yesterday and have a bricked OBI1032 phone now. I have tried factory reset and connected a direct ethernet cable in lieu of the WiFi adapter but can't get it back to working.
Does anyone from Obihai ever look at this forum? How can I reach them for support?
Thanks!
WelshPaul:
Quote from: TrekCom on April 22, 2015, 02:06:27 pm
I too updated yesterday and have a bricked OBI1032 phone now. I have tried factory reset and connected a direct ethernet cable in lieu of the WiFi adapter but can't get it back to working.
Does anyone from Obihai ever look at this forum? How can I reach them for support?
Thanks!
Did you update the firmware over WiFi? If you did you may be SOL. Never update any firmware over WiFi as the chance of it failing increase and as a result the chances of a device being bricked high. Almost all manufacturers (I don't know of any) refuse any warranty claims for this type of failure.
I have had issues upgrading my OBi1032's firmware in the past and always proceed to update over Ethernet. Is your phone under warranty? Where did you purchase it? If you get no luck with Obihai you could try going back to the retailer.
Get support from OBIHAI here: http://www.obihai.com/request-support
Boykin:
Quote from: TrekCom on April 22, 2015, 02:06:27 pm
I too updated yesterday and have a bricked OBI1032 phone now. I have tried factory reset and connected a direct ethernet cable in lieu of the WiFi adapter but can't get it back to working.
Does anyone from Obihai ever look at this forum? How can I reach them for support?
Thanks!
This is what I did. You can try it at your own risk.
Connect the 1032 to a wired internet connection and go under settings to see what the ip address is. Using a browser enter the IP address and see if you can log into the local web server on the phone. If you can get to the local web server on the phone, you might be able to manually revert back to the March update. Go to the OBiTalk page and click on documents on the bottom left side under support. Click on OBI Device Firmware and download the March firmware update. Then manually downgrade the phone to the March update using the local web server.
This is what I did and so far I am not having any problems.
TrekCom:
Thanks for you help. I followed the next gentlemen's suggestion and downgraded the firmware to the March 15 version But still can't get WiFi to work. It says WiFi not available in the display under settings.
All of my lines show yellow and don't work. Maybe I need to try to delete and re install the phone in ObiTalk. I did put in a support request as the phone is only 5 months old. Bought from Amazon.
Quote from: WelshPaul on April 22, 2015, 02:16:50 pm
Quote from: TrekCom on April 22, 2015, 02:06:27 pm
I too updated yesterday and have a bricked OBI1032 phone now. I have tried factory reset and connected a direct ethernet cable in lieu of the WiFi adapter but can't get it back to working.
Does anyone from Obihai ever look at this forum? How can I reach them for support?
Thanks!
Did you update the firmware over WiFi? If you did you may be SOL. Never update any firmware over WiFi as the chance of it failing increase and as a result the chances of a device being bricked high. Almost all manufacturers (I don't know of any) refuse any warranty claims for this type of failure.
I have had issues upgrading my OBi1032's firmware in the past and always proceed to update over Ethernet. Is your phone under warranty? Where did you purchase it? If you get no luck with Obihai you could try going back to the retailer.
Get support from OBIHAI here: http://www.obihai.com/request-support
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