New 1032 Firmware Issue
WelshPaul:
My phone just rebooted on its own! I am unable the access the web based GUI although I can make an outgoing phone call still. Looks like there may be an issue with WiFi after all. Will see how it manages through the night! Will run a syslog in the morning.
Boykin:
Quote from: TrekCom on April 22, 2015, 03:06:00 pm
Thanks for you help. I followed the next gentlemen's suggestion and downgraded the firmware to the March 15 version But still can't get WiFi to work. It says WiFi not available in the display under settings.
All of my lines show yellow and don't work. Maybe I need to try to delete and re install the phone in ObiTalk. I did put in a support request as the phone is only 5 months old. Bought from Amazon.
Quote from: WelshPaul on April 22, 2015, 02:16:50 pm
Quote from: TrekCom on April 22, 2015, 02:06:27 pm
I too updated yesterday and have a bricked OBI1032 phone now. I have tried factory reset and connected a direct ethernet cable in lieu of the WiFi adapter but can't get it back to working.
Does anyone from Obihai ever look at this forum? How can I reach them for support?
Thanks!
Did you update the firmware over WiFi? If you did you may be SOL. Never update any firmware over WiFi as the chance of it failing increase and as a result the chances of a device being bricked high. Almost all manufacturers (I don't know of any) refuse any warranty claims for this type of failure.
I have had issues upgrading my OBi1032's firmware in the past and always proceed to update over Ethernet. Is your phone under warranty? Where did you purchase it? If you get no luck with Obihai you could try going back to the retailer.
Get support from OBIHAI here: http://www.obihai.com/request-support
One last thing you might try is unplug the power on the phone, unplug the wifi adapter, plug the wifi adapter back in and plug the phone power back in. If it does not connect, reset up the wifi settings by enabling wifi setup mode and following the OBIWIFI setup instructions. I used to have to do this every time there was a power failure.
TrekCom:
At this point it seems the WiFi Dongle went bad coincidentally as the firmware was updated.......
I replaced it with another from one of my other phones and it works. I'm still trying to get the phone reconfigured since I reset to factory while trying to figure out what was wrong.
WelshPaul:
Well there is an issue with WiFi, seems like mine crashes and reboots around the two hour mark and although it reconnects to WiFi and I can make and receive calls.
Will report this in the Beta Testers forum.
WelshPaul:
Spent nearly three hours sys logging the phone and it finally failed. This time though no reboot, all lines including obitalk are red and I am unable to make or receive calls. I can not access the web based GUI either...
Weird thing is the syslog server crashed just after the phone? Did the phone cause the crash?
Only way to get phone to work was to power down the device and restore power.
I took a screenshot of the syslog before I lost the report.
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