one-way audio when using Auto-Attendant with two different Service Providers
joelost:
Hi!
forgive me if this is covered in another topic. I have no luck searching here.
I have been using AA successfully for some time
and it's always been to call in on a GV DID and call out on a GV account.
Recently I tried calling in on a CallCentric DID and call out on a GV account and the receiving party can not hear the caller.
I have also tested GV in with callcentric out and callcentric in with callcentric out and there's no problem.
So it's strickly a GV in and CC out that's causing one-way audio issues.
Please help
thanks
Joe F
N7AS:
Try disabling SIP ALG in your router settings.
joelost:
Thanks. That seems to be the first suggestion everyone gives: OBI, CallCentric, etc. etc.
Been there; done that.
SIGH!
LTN1:
Quote from: joelost on April 24, 2015, 11:19:19 am
Thanks. That seems to be the first suggestion everyone gives: OBI, CallCentric, etc. etc.
Been there; done that.
SIGH!
If you have attempted some troubleshooting methods, describe those in detail so the responder (who can't read your mind) can give other suggestions.
While "Been there; done that." may seem like a cool phrase for some, when you're trying to get help...it doesn't endear you to those who may consider helping you.
azrobert:
When you have a call in session with an audio problem, in OBi Expert click on Status then click Call Status.
Look at the Audio Codec.
It should show the in and out codec for CC and GV.
Do they all match?
It was reported that different codecs caused an audio problem.
Are there TX and RX RTP Packet counts for CC and GV?
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