Can not retrieve configuration from device now. - Backup Config always fails.

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MrGadget:
I am preparing to make some changes via Obi Expert, and would like to backup the configuration, but every time I try to backup the configuration, it returns the error:
"Can not retrieve configuration from device now. Please try again later"

This worked in the past, but now it seems to be broken. It has been providing this error for several days.  I rebooted the routers, and same results. They are Obi110 Devices on v1.3.0(2824) and v1.3.0(2872)

I don't have local access, so I am unable to make a local configuration backup.

Solutions?

mikeatwork:
Same for me

relium:
Same here. Obi 202.

zorlac:
Weekends are sometimes hit or miss for the obi portal.  :P

MrGadget:
Quote from: zorlac on May 16, 2015, 08:18:55 pm

Weekends are sometimes hit or miss for the obi portal.  :P


This is a problem 24 hours a day, seven days a week. Stopped functioning around April 3, 2015

I would like to confirm if it is a universal problem for all, or just a select few installations? How widespread of a problem is this? How can we resolve it?

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