OBI Google Voice Setup fails with non-gmail.com GV account
billsimon:
Probably too late to help here, but in Google Apps, in the administrator console, there is an option for using "Google Talk or Hangouts" or "Hangouts Only." The new default is Hangouts Only, which of course prevents the Google Apps account from connecting on Google Chat, which Obi needs.
TylerSD:
I can confirm that Obi (at least 100 model) does not support GV Apps (with account ending in custom domain name).
I spent many hours today troubleshooting why one of my 2 GV numbers wouldn't work, including spending at least a hour on the phone with Obi, and I only came to this conclusion after looking in these forums. When I set things up the same way with a normal Google Account (@gmail.com), it worked again.
Frustrating, especially since the Obi website and support seem to think it should work. They even had me contact Google Apps for Work.
>:(
SteveInWA:
Hi Tyler:
Did you take a look at your Google Apps administrator dashboard (not your Google Voice settings page)? Since Google Chat/Talk is obsolete, Apps accounts now default to using Google Hangouts instead. You need to explicitly enable (give permission to use) the old Chat/Talk service. Please confirm whether or not you have done that. Sorry, but I don't have an Apps account myself, so I can't add any screenshots.
Background: OBi devices aren't actually using Google Voice, which is an inbound PSTN call forwarding system. They're using the XMPP protocol that was part of Google Chat and Talk. So, that service needs to be active to place or receive calls via an OBi device.
TylerSD:
Thanks, Steve.
I had done this, but didn't fix it. See screenshot attached.
SteveInWA:
Hmmph. What happens when you select the third option, to use only "Google Talk"? Even if you do want to use Hangouts, it would be interesting to try the third option as an experiment to see what happens.
Navigation
[0] Message Index
[*] Previous page