OBI Google Voice Setup fails with non-gmail.com GV account
SteveInWA:
Would it have been less "snarky" if I padded my correct answer with some :) :) :) happy-faced help desk language, like: "Thank you for your post! I'm so glad you asked, and I am delighted to assist you! If I understand your question, then <repeats the user's question> and offers a scripted answer..."?
It's not a 7-digit vs. 10 or 11-digit issue. The 503 error code means the service is unavailable. It's unavailable because you're using an Apps domain account.
OBi devices use the old Google Chat/Talk (XMPP) protocol. Google is phasing out Chat support across its product line. It's unclear from Google's documentation whether or not Chat/Talk has been completely removed from Apps accounts at this point in time, but you can log into your Apps domain console to look for yourself. I don't have an Apps domain, so I can't test this myself. I will say that using GV with Apps domains is strongly discouraged. It is too easy to accidentally delete or otherwise modify the Apps account, resulting in losing the associated GV number permanently.
If it is still available to you, then you can try enabling it. You will also need to set up Google Voice on that account, including adding Chat as a forwarding destination by making an outbound phone call from a web browser, using Chat. Again, it's not clear if this will continue to work on an Apps account, but if you're motivated, you can try it.
https://support.google.com/a/answer/60767?hl=en
Obihai substantially updated their device firmware last year to conform to Google's authentication requirement. Direct account sign-on (passing a user name and password from OBi device to Google) has been deprecated by Google and is now replaced by exchanging secure access tokens via OAUTH 2.0. So, downgrading to an old OBi firmware version will not solve your issue at all. The fact that you see the service as "connected" merely means that the OBi device was able to successfully access your Google account, not that you can use it for calling. Any posts made prior to last spring are no longer valid nor relevant.
thejesse:
Thanks Steve. Snarky was probably the wrong term. I do appreciate the help. I'm coming from the perspective of seeing that this was a feature request 4-years ago and it's still an issue. Saying it will never work and that I should give up seemed a little dismissive and I was frustrated.
I do have google chat enabled and it appears to be one of my forwarding "phones".
I tried reverting from Hangouts to talk, but I can't seem to place a voice call now. Gmail still loads the hangouts window but won't log in. This must be an apps thing because the free account behaves differently and allows calls from google talk.
I miscommunicated earlier. I'm not trying to find older firmware, I'm was trying to find beta firmware. But I have a strong belief that you are right and that this is google's fault. They love breaking 3rd-party software solutions.
kba1:
If Obihai no longer supports non-Gmail addresses, they really need to update their web documentation. In at least two places, they say, "Yes, you can use non-gmail account (such as your Google Apps account) and your Google Voice account can be configured on the OBi." They even provide (apparently outdated?) instructions on how to do it:
http://www.obihai.com/faq/GV-and-the-OBi/nonGmail-Username-with-GV-on-OBi
http://www.obihai.com/GoogleVoiceUG
For those of us who relied on those instructions, It would be nice to know from Obihai if this is a temporary bug they're working to fix, or a permanent effect of last year's authentication changes.
thejesse:
I've been back and forth with support this morning. The final resolution was that I need to transfer my number back over to my free gmail account.
So, Steve, you're 100% correct. OBi does not support non @gmail.com domains even if they are gmail accounts.
Thank you to everyone for your help.
SteveInWA:
Jesse, thanks for confirming the solution. I appreciate it.
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