Thinking I've found the glitches ...
1. Signing in takes user to the page which contains "My OBi Devices" which has the "Device Information" tab.
2. If "Instances Full" shows at the top of the page above "Device Configuration - OBi100", then clicking "Next" does not take the user anywhere.
Now, if, say SP 1 or SP 2 is unallocated then perhaps "Next" takes the user to the list in which the Generic Service provider is at the bottom.
I did not delete or un-allocate either SP 1 or SP2, so I can't be certain that's the key that opens the "Next" door. Therefore, I've still to actually see the "Generic Service Provider" option
If the thoughts in the sentences above are true, then, drgeoff, your step "4." would work. In my case both SP 1 and SP2 were allocated for a couple of years, thus no way into the Generic Service Provider page.
Your thoughts?
Otherwise, OsarkEdge and drgeoff, your input has been put into a text page as a future reminder for me, along with my own stumble-filled hike. Thank you both for the travel guide.