Obi110 Google Voice Offline
drgeoff:
Quote from: joel on August 29, 2015, 09:42:16 am
Steve,
I have a similar problem with my Obi100. It says SP1 Google Voice Account Offline on my Obi dashboard and I get "no service available" when I try to dial out (I do have a dial tone).
I can fix it by turning off power to everything (modem, router, obi; doesn't work if I just turn off the obi power) and then turning them on again.
There is no yellow triangle on my Obi dashboard for any updates.
I dialed ***6 and there were no updates available.
I checked my firmware using ***01# and it said I had 1.3.0.2872
I looked on the linked page referenced in your email and the firmware update there is 1.3.0.2853
Should I be updating my firmware with what looks like an older version (I'm assuming 2872 is newer than 2853)?
Thanks for any guidance you can provide.
Your firmware version is fine. (And OBi110s cannot be downgraded by end-users.)
If your OBi is getting its IP address settings by DHCP from the router, try changing to manually setting address, netmask, gateway and DNS on the OBi.
SteveInWA:
One would think that Obihai would maintain the linked post to list the current firmware release, but the person who was acting as "forum custodian" is no longer in that position, and the wording in the post is outdated. In fact, you're running the correct, current firmware version and the post is just incorrect as to the number.
The symptom you describe could be caused by anything related to the reliability of your home network connection and possible hardware failures in your modem, router or OBi device. I assume you meant that it does work for a while, or sometimes, until it stops working. This suggests that your Google Voice and your OBi configurations are correct.
Have you observed any other problems with your home network, such as streaming video or music stopping, or a computer that seems to hang momentarily while waiting to load webpages? It's going to be very hard to diagnose this via the forum; you may need to take your OBi to another location to at least rule it out as the failing component.
joel:
Yes, Obi100 works for most of the time, once in a while, this would happen. I am thinking you may be right about the home network as sometimes my Internet does hang when a lot of people are on it. And the last time Obi100 went out was when I had some guests.
I'll monitor and see if there is a relationship between the two.
Thanks everyone for the feedback.
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