Gvoice Call Quality Issues - Requesting Help to Resolve

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Dan-Voip:
SteveInWa:  I just upgraded my AP about 1 month ago to add 5G (it works great w/my MacBook ;D ).  My office (where the phone is located) is 1 floor above the WAP - construction is typical US residential (wood studs, drywall, bamboo flooring).

Part of the reason behind the upgrade was to get a faster connection for the phone.  However the Obi wireless adapter doesn't seem to support 5 G or wide 2.4 G (ie: 40 MHz) based on the access points and signal strength displayed when doing a scan (from the phone).  Below is a screen shot of my AP's wireless configuration.


upload a picture

Dan-Voip:
TonyTib the first (and last) ethernet over power line adapters I tried was ~12 years ago.  They worked but were unreliable and slower than wireless.  I'd imagine the technology has improved and it just might be worth a try.  Thanks for the tip.

OzarkEdge:
Quote from: Dan-Voip on May 15, 2015, 12:22:02 pm

Below is a screen shot of my AP's wireless configuration.

Can you wire your phone to your router to test it?  If the problem persists, then never mind the WiFi.

As for the WiFi settings... mixed mode (Radio Band?) 802.11bgn would allow older/legacy 'b' devices to connect, which would then likely drop the speed to 11Mbps max.  If you have no 'b' clients or want to exclude them, I would set to 'gn' on the 2.4GHz radio, if possible.

Also try a different channel such as auto, 1,6, or 11.  I believe 1,6,11 do not overlap.  Interference at 2.4GHz could be causing the WiFi to slow down/thrash.  Changing the channel might dodge this.

Being a new router, make sure the firmware is current.  And doubt its performance until proven worthy... it's a cheap AC router.  Try using an old AP to see if the trouble persists.

And you definitely need to replace that Bamboo flooring with Maple!   ;D

OE

SteveInWA:
[While a good suggestion in general, mixed-mode on the WAP has nothing to do with this problem.]

Even though I have upgraded my wireless routers many times over the years, and now have a super-fast, long-range, 802.11ac router, I also wired my two-story house with Ethernet cable between floors, (back in the 802.11g days).  It's really the best solution, if you can somehow run a cable between your router and your phone.  One way to accomplish this in an existing construction environment is to install (or hire an electrician to install) a single-gang wiring junction box in the outside-facing wall on each of the two floors, and then use PVC conduit along the outside wall of the house to go from the two boxes, though the walls.  Painting it to match the house paint makes it practically disappear visually.

By the way, if you use Ethernet cable for the OBi phone, you can also get rid of the AC/DC power adapter, and use Power over Ethernet (PoE) instead, either via a new Ethernet switch with built-in PoE, or use a PoE injector for that cable run.

DrJay:
Or you could move the mountain to Mohammed.

My OBiHAI is located in the utility room where both my (cable) Internet comes in and the punchdown block for my home's telephone wiring is located.

I back feed the analog phone port of the OBiHAI into the punchdown block so that every phone jack in the house can access it. I just punched down a short piece of phone cable in the place of the old land line and crimped an RJ11 connector on the other end to plug it into the OBiHAI port. It works perfectly.

You can connect several phones in your house this way assuming that the wiring runs aren't terribly long and you use newer phones that don't need as much current to drive the microphone, speaker, dialpad and mechanical ringer found in older sets. And of course a cordless phone base with multiple handsets only counts as one phone.

Perhaps you could do the same thing in your house, depending on the location of your router and its proximity to your phone wiring.

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