Incoming calls to OBI100 do not go through GV

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johnfromjax:
As I am reading about CHAT on GMail and GV I see things written about Hangouts. I don't know what they are but could they be impacting my CHAT issue???

SteveInWA:
Hangouts operates independently of Chat, and has no impact whatsoever on whether or not Chat works with your account.  The only issue is that, when using Gmail, the "call phone" feature will either use Chat, or Hangouts, but not both.  You need to at least temporarily revert your Gmail account back to using Chat, as I documented in my instructions (did you actually read through and follow those instructions completely?).

Please take a screenshot of this web page:  https://www.google.com/voice#phones

Obscure (block out) your private information (email address and all but the last 4 digits of the phone numbers), and then click "Additional options..." below, to attach the screenshot with your reply.

johnfromjax:
Steve

Thank you. I went back again through all of the steps you referred to.

I still could not delete chat but GMail said I was only using chat so I ignored it.

Once I got to OBI whereas last time I did not delete and reinstall GV. This time I did and voila it works!!

I guess I will ignore the chat issue since it all does appear to work. Thank you for taking the time to make me go back through all of the steps again.

Johnfromjax :D

SteveInWA:
Great.  Glad it's working now.

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