Firmware update for 20x series
SteveInWA:
Last sentence first, the warranty period starts the day that the device is added to OBiTALK via the **5 procedure, regardless of when it was purchased.
There are a couple other users having the no-audio-on-inbound-calls bug. At this point, it looks like a case of "do not attempt to adjust your set"... there is some sort of bug on the new interconnection between the two companies.
I suggest ignoring it at least until tomorrow, if not for a few more days. Polycom and Google are both working on squashing some bugs this week.
All newly-added devices are being added with the new firmware and the new VoIP calling platform, so that would explain why your unit got that firmware.
If you can wait, that is my strong recommendation. I would not recommend trying to downgrade the firmware, as that will make a mess out of that account, which has now been converted to the new platform.
dircom:
Quote from: SteveInWA on May 01, 2018, 03:55:16 pm
As per my post, 3.2.2 (Build: 5829EX) is the new Google Voice VoIP firmware.
Try this:
On OBiTALK, click on the OBi with the problem, and delete the SPx that has the Google account linked that doesn't work properly.
Press Ctrl-T to open another browser tab. On that tab, sign into the correct Google / Gmail account that holds the Google Voice phone number that you want to use on that OBi, that is not working correctly, and go here:
https://myaccount.google.com/
Click the section that says "Apps with account access", then click "MANAGE APPS". On the next page, find and delete the entry for OBiTALK Google Voice, and also delete any entries for third party services like Simonics GVGW.
Go back to the OBiTALK tab, and click the SPx again, and go through the Google Voice setup again.
Does that fix it?
Did that, no change
Weird thing is I can call from my cell (connected to wi-fi or not) or Vestalink or GV and he can hear me.
but when he calls from his cell to GV # on his OBi the audio is one way.
or when his kids school calls his house, one way audio
I do have my cell phone and one of my GV #'s as trusted callers but another GV that is not a trusted caller can call him with no problems.
I do see that instead of fwd calls to Google Chat, it says OBiTALK Device, and some sip info
SteveInWA:
OK, so your web settings correspond to a Google Voice account that has been migrated to the new platform. Inbound calls should work, if you toggle ON the "OBiTALK" device entry/entries in settings, here:
https://voice.google.com/settings
Make sure that, if you were using the Simonics GVGW or Asterisk, that you have completely disconnected those things from your Google account.
See the screenshot below. The section below the section in my screenshot shows any regular PSTN forwarding numbers you have linked to your account. If the forwarding number is on an Android phone, and you've set that phone's Google Voice app to use WiFi calling, then it will no longer appear in the forwarding number section. Instead, it will show as an "Android device" in the section above.
dircom:
screenshot from https://www.google.com/voice/b/0#phones
dircom:
https://voice.google.com/settings
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