Firmware update for 20x series
Mark_M:
Last night my OBi202 upgraded to 3.2.2 (Build: 5897EX) and I could no longer make or receive phone calls with PhonePower. Google Voice still worked though. The device was able to register with the service provider, but I was receiving a recorded announcement that the device was not configured. On occasion it would register, but I'd get a 400 response from the server. I was not able to troubleshoot the SIP messages to determine what was happening specifically.
I was able to fix the issue by reverting to a previous build of 3.2.2 and turning off OBiTALK and automatic updating. The device is self-managed but working just fine. My advice to many of you that are yearning for 5897EX is to wait a few more days until the bugs are worked out. My advice to Polycom is to allow customers to roll-back their firmware to older versions in case you have bugs or turn your entire system test over to my company. I will automate the process and cover more test cases.
phone_adventure:
Just wanted to add that I am having issues with the latest firmware update combined with Phonepower as well. Can't hear the person on the other end, this possibly might only be if they are a "landline" (I haven't been able to test enough to confirm this, just know it hasn't worked when needed for anyone I have tried to speak with and they are all landlines. A test to myself seemed to work OK).
Great automatic update on the last day of work before a holiday (US 4th of July) and planned extra time off on my end...(NOT).
Chriv:
My Obi200 firmware was upgraded automatically to 3.2.2 (Build: 5897EX), and Google Voice does not ring nor call. I
The new option of "OBiTALK Device" on my Google Voice Legacy Settings page is not there.
No hard/soft reset can resolve this problem.
I think it has something to do with the firmware, because it is not adding the "OBiTALK Device" option instead of the prior "Google Chat" which linked the device and the service.
The device was working properly until the recent firmware upgrade, but reading some of the threads, I deleted the "Google Chat" option, and now - nada.
Anyone else had this experience, and resolution?
lrosenman:
see my posts in this thread:
http://www.obitalk.com/forum/index.php?topic=14264.20
GPz1100:
Quote from: Chriv on July 04, 2018, 05:54:36 am
My Obi200 firmware was upgraded automatically to 3.2.2 (Build: 5897EX), and Google Voice does not ring nor call. I
The new option of "OBiTALK Device" on my Google Voice Legacy Settings page is not there.
No hard/soft reset can resolve this problem.
I think it has something to do with the firmware, because it is not adding the "OBiTALK Device" option instead of the prior "Google Chat" which linked the device and the service.
The device was working properly until the recent firmware upgrade, but reading some of the threads, I deleted the "Google Chat" option, and now - nada.
Anyone else had this experience, and resolution?
Since you're stuck provisioning with obi portal, have you tried deleting the device from the portal, perform factory reset and re-adding it?
You could also try downgrading the firmware. Previous firmware can be downloaded at this link - http://fw.obihai.com/OBi202-3-2-2-5859EX-198839.fw .
I'm using the modded firmware where all provisioning is done manually. On a test account I too deleted the google chat option and there was no way of getting it back (such as logging out/in from hangouts, gmail, etc). I didn't want to migrate this account to gvsip but had little choice. After manually provisioning it in an obi, I got the "obitalk device" entry in my forwarding numbers screen on the gv legacy site.
Unfortunately I don't have another obi box to test with. If I did, I'd put the older 5757 firmware on and try connecting to the gv account with the deleted google chat to see if it would reinstate it.
Good luck.
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