Firmware update for 20x series
drgeoff:
Quote from: SteveInUS on July 10, 2018, 09:45:13 am
Quote from: drgeoff on July 10, 2018, 03:49:43 am
Before doing that it would be informative if you would do the following on one of the OBi200s with no dial tone.
1. Does the PHONE LED flash when you take the phone off-hook?
2. Log in to the local configuration interface. Click on Status, then on Phone Status. With the phone on-hook what values are shown for VBAT and TipRingVoltage?
5859
------
VBAT 55 V (11.7 V)
TipRingVoltage 45 V
5898
-----
VBAT 55 V (11.6 V)
TipRingVoltage 45 V
Thanks for that - those values are normal and you will find the same or almost the same ones when you change firmware and dial tone returns.
This lack of dial tone is different from those encountered previously where those values are zero, abnormally low or even blank.
Freshmaker:
I have been having an issue for a couple of weeks where certain numbers will ring once or twice and then there is silence when dialing out from my OBI200 using Google Voice. I had first assumed it was an issue on the receiver's end, but then I started thinking maybe it was a GV issue. Eventually I tried dialing using GV on my cellphone and those numbers worked. That led me to start looking into OBI issues and is what brought me to this thread.
I upgraded to 5898EX and that did not fix the issue. Finally I downgraded to 5859EX per suggestions in this thread, but I am still having the issue (previously I was on 5757 -- I think -- when this issue started).
I am seeing discussion of "no dial tone" a lot in this thread, but not being able to place calls that immediately get disconnected. Is that what "no dial tone" means in this thread, or truly no dial tone when taking the receiver off hook?
Here are a couple of phone numbers that I had issues with (CareNow urgent care):
844-422-3627
972-745-7500
It is interesting that if I try calling either of these numbers, or any of the numbers for the local locations, I have this issue. I'd be interested if others are having problems dialing these numbers using GV with OBI, but can call successfully using GV through other clients.
scott818:
Quote from: Freshmaker on July 11, 2018, 01:05:44 pm
I have been having an issue for a couple of weeks where certain numbers will ring once or twice and then there is silence when dialing out from my OBI200 using Google Voice. I had first assumed it was an issue on the receiver's end, but then I started thinking maybe it was a GV issue. Eventually I tried dialing using GV on my cellphone and those numbers worked. That led me to start looking into OBI issues and is what brought me to this thread.
I upgraded to 5898EX and that did not fix the issue. Finally I downgraded to 5859EX per suggestions in this thread, but I am still having the issue (previously I was on 5757 -- I think -- when this issue started).
I am seeing discussion of "no dial tone" a lot in this thread, but not being able to place calls that immediately get disconnected. Is that what "no dial tone" means in this thread, or truly no dial tone when taking the receiver off hook?
Here are a couple of phone numbers that I had issues with (CareNow urgent care):
844-422-3627
972-745-7500
It is interesting that if I try calling either of these numbers, or any of the numbers for the local locations, I have this issue. I'd be interested if others are having problems dialing these numbers using GV with OBI, but can call successfully using GV through other clients.
I had the same problem and dealt with it today. In my case, it seemed it was only happening with toll-free numbers. The only way I was able to fix it was by deleting the device from the OBi dashboard, performing a factory reset on the OBi device, and then setting it up again from scratch.
LTN1:
I've been following the latest firmware issues but am wondering if it only affects a small percentage of OBi users?
I am currently on 3.2.2 (Build: 5897EX) and have had no calling issues at all. I have been waiting for the system to upgrade to Build 5898 but nothing yet.
RFC3261:
Quote from: LTN1 on July 11, 2018, 02:43:33 pm
I've been following the latest firmware issues but am wondering if it only affects a small percentage of OBi users?
I think there is certainly evidence that it effect some users. It never affected me, apparently SteveInWa, or you. What is the difference between working and not? No one knows for sure, but my guess would be some crappy consumer gateways or configurations (further guess is that it is caused by gateway NAT translation timeouts, which do vary by device and configuration). The 5898 upgrade apparently fixes it (and if my further out guess is correct, it does so by sending packets more often to keep the translations active).
If you reboot your device (and have not disabled the various provisioning settings) you likely will get upgraded automatically (reboot, and then upgrade, and then reboot again). That is how I happened to get it (I was doing some other changes, and the device restarted, and then I noticed it flashed its lights in the firmware update sort of way, and rebooted again with the new firmware).
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