Firmware update for 20x series
SteveInWA:
Quote from: chilirock on January 02, 2019, 02:29:01 pm
Is there some reason ObiTalk is not pushing out the v5921EX firmware version automatically? I have Auto Firmware Update turned on and I've been on v5898EX for more than 4 months.
Have others received the update automatically, or did you only receive it after a factory reset or manual load?
My hunch (since we never see release notes), is that 5921 contains some minor "edge case" fixes, and wasn't worth pushing out to every device already on 5898. If you want to experiment, I am pretty sure that deleting the device off of the portal, restoring the device to defaults, then addding it back again will kick off the update.
Otherwise, you could download it manually. IMO, though, "if it ain't broke, don't fix it."
ProfTech:
Quote from: chilirock on January 02, 2019, 02:29:01 pm
Is there some reason ObiTalk is not pushing out the v5921EX firmware version automatically?
Have others received the update automatically, or did you only receive it after a factory reset or manual load?
5898 was supposed to be the last "end-all" fix for Google Voice and they needed to be sure everyone got it or Google Voice wasn't going to work. Unless your device is new and still under warranty I don't think there will be any more automatic "free" upgrades. Ours developed an issue with 5898 where dns_srv wasn't working. I sent a message to Polycom and they emailed back and said "send us the 10 bucks and we'll look into it." Couldn't tell if something went awry when they did the push of 5898 or it was an issue with the firmware but after a factory reset and adding it back to the portal [which received 5921] it now works.
stevies3:
How do I do a manual firmware install? In the past their was a section in "system management" --> "device update" but device update is no longer available.
SteveInWA:
Quote from: stevies3 on January 18, 2019, 06:39:20 pm
How do I do a manual firmware install? In the past their was a section in "system management" --> "device update" but device update is no longer available.
Hunh? It's right there, in the menu.
See below.
SteveInWA:
...and, for that matter, why do you think you need to manually update the device?
IF you are using Google Voice on the device, THEN it already has the latest firmware installed automatically, either 5898 or 5921.
Navigation
[0] Message Index
[#] Next page
[*] Previous page