Firmware update for 20x series
ProfTech:
Should be pretty easy to come by, but I thought Polycom / Obi had made the software so that you can't "Back it down". Don't know if that is true as I haven't tried. 5898 had a different bug that affected dns_srv. It was fixed in 5921 but I don't use Google Voice any more.
SteveInWA:
Quote from: andyhi on April 16, 2020, 02:35:22 pm
Does anyone have a link for firmware v5898 for the Obi202?
I'm trying to resolve an issue with an Obi202 /w 5921 where a number of folks seems to think 5921 may be linked to issues with Google Voice connection issues.
My Obi200 is on v5898 and is not experiencing the same issue best I can tell.
"A number of folks" is meaningless speculation, not based on rigorous testing.
Don't downgrade. It doesn't solve anything. In fact, some of the recent GV<-->OBi connectivity issues have been exacerbated by downlevel firmware, and Google Voice engineering has a hell of a time diagnosing reported problems when old firmware complicates the picture.
andyhi:
Quote from: ProfTech on April 16, 2020, 02:58:53 pm
Should be pretty easy to come by, but I thought Polycom / Obi had made the software so that you can't "Back it down". Don't know if that is true as I haven't tried. 5898 had a different bug that affected dns_srv. It was fixed in 5921 but I don't use Google Voice any more.
Nope... was able to move several versions back but would like to move forward to 5898... the common release just prior to 5921.
Agreed the 5898 build has reported issues with dns_srv under certain conditions, but my obi200 on 5898 works as needed and I have no need for pushing/publishing ports via DNS SRV records.
andyhi:
Quote from: SteveInWA on April 16, 2020, 06:54:03 pm
Quote from: andyhi on April 16, 2020, 02:35:22 pm
Does anyone have a link for firmware v5898 for the Obi202?
I'm trying to resolve an issue with an Obi202 /w 5921 where a number of folks seems to think 5921 may be linked to issues with Google Voice connection issues.
My Obi200 is on v5898 and is not experiencing the same issue best I can tell.
"A number of folks" is meaningless speculation, not based on rigorous testing.
Don't downgrade. It doesn't solve anything. In fact, some of the recent GV<-->OBi connectivity issues have been exacerbated by downlevel firmware, and Google Voice engineering has a hell of a time diagnosing reported problems when old firmware complicates the picture.
1st - You have no way to prove nor disprove that reverting to the prior firmware will resolve the issue I am experiencing.
2nd - If reverting to the prior firmware resolves the issue, then that could very well assist in troubleshooting. (Check out industry standard ITIL and outage management best practices if you don't understand or agree.)
3rd - I've given Google plenty of opportunity to troubleshoot the issues I'm having on 5921. They have closed open cases on the issue. It's time to try something different. (I've already moved my obi202 back several revisions to 5859.)
4th - If you won't or can't provide a link to the firmware build just prior to 5921 or can't add something constructive, it's best you just stay out of the conversation.
Soulcommander:
Hello, I have the same issue and I can not use call waiting either I lose the call. I get this every so often: The number you dialed XXXXXX has not received a response from the service provider.
My Firmware version is 3.2.2.5921 using google voice and Obi 202
Any help much appreciated!
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