OBiTALK Community

General Support => On-Topic: Obihai and OBi Products => Topic started by: EFG5 on October 14, 2015, 10:30:15 AM

Title: With many phone numbers, OBi202 + Google Voice = "We could not complete your c..
Post by: EFG5 on October 14, 2015, 10:30:15 AM
My OBi202 + Google Voice always works when I call some phone numbers. For example, every time I dial 217-525-5000 I'm always connected to this information line a pubic library runs.

But with many, many other numbers, like 312-209-xxxx,  here's what's happening:
- Using the Google Voice app on my smartphone, I can connect to 312-209-xxxx
- Also, I can connect to this number from my Google Contacts web page by clicking "Call with Google Voice" then clicking "Phone to call with Google Talk"
- However, every time I dial 312-209-xxxx with the OBi202: first I hear a pause, next I hear a short ring, then next I hear a female voice saying "We could not complete your call. Please try again."

In other words, with many phone numbers:
- OBi202 never works (female voice says "We could not complete your call ...")
- App for Google Voice works fine.
- Clicking "Call with Google Voice" then "Phone to call with Google Talk" from the Google Contacts webpage also works fine
Title: Re: With many phone numbers, OBi202 + Google Voice = "We could not complete your c..
Post by: EFG5 on October 14, 2015, 01:53:46 PM
For example, just now:

On the phone plugged into the OBi202 + Google Voice:
- Dialed 202-332-5266 and got "We could not complete your call . ."
- Dialed 217-525-5000 and connected just fine...

Then from a computer:
- Went to the Google Contact webpage for this number
- Clicked "Call with Google Voice"
- Little window pops up saying "Call 202-332-5266  Phone to call with Google Talk"
- When I click "Place Call", the phone plugged into the OBi202 rings, I pick it up and hear the number 202-332-5266 ringing, and the call connects.
Title: Re: With many phone numbers, OBi202 + Google Voice = "We could not complete your c..
Post by: SteveInWA on October 14, 2015, 02:06:58 PM
Where are you located?

How did you set up your OBi to use Google Voice (did you recently use the OBiTALK portal to do it)?

I recommend that you factory-reset your OBi box and start over, and follow my instructions exactly, here:

http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)