OBiTALK Community

Firmware, Software Updates => Firmware / Advisories / Notifications for OBi Products => Topic started by: justme on May 19, 2016, 05:55:19 AM

Title: $10 support for one year
Post by: justme on May 19, 2016, 05:55:19 AM
Really upset that Obi didn't inform its users about this change.  I paid last night as I couldn't use the phone.  Let us know in advance, don't block the calls.
Title: Re: $10 support for one year
Post by: Brisk on May 19, 2016, 06:26:48 AM
There's two ways to update firmware even if your device is out of warranty or you lack a support subscription.

The first is by dialing ***6, 1.

The second is by manually downloading the firmware file and updating. For example,
https://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954

Neither of these methods require the use of the Obitalk portal.
Title: Re: $10 support for one year
Post by: SteveFeinstein on May 19, 2016, 02:16:19 PM
For what it's worth, I tried the ***6 method first, and it seems that it was unable to locate anything newer than what I had installed.   I then tried downloading and installing manually, and that worked very nicely.

I suspect that someone will eventually update something that will allow ***6 to work, but as of now I think it's not pointing to a newer update.

Quote from: Brisk on May 19, 2016, 06:26:48 AM
There's two ways to update firmware even if your device is out of warranty or you lack a support subscription.

The first is by dialing ***6, 1.

The second is by manually downloading the firmware file and updating. For example,
https://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954

Neither of these methods require the use of the Obitalk portal.
Title: Re: $10 support for one year
Post by: SteveInWA on May 19, 2016, 05:14:22 PM
Guys, there are already 20 or so discussions on this topic.

Read and follow the instructions here:  http://www.obitalk.com/forum/index.php?topic=11384.0 (http://www.obitalk.com/forum/index.php?topic=11384.0)
Title: Re: $10 support for one year
Post by: Scotty3 on June 25, 2016, 08:48:31 AM
Thanks much, Steve.  After years of use, I suddenly couldn't make/get calls due to "not being configured" without any notification.   Attempts to reconfigure on the Obitalk site got me an endless loop, and a message saying that I might need to pay $10 for "Premium" support, which is really any support at all.  Thanks to you, the firmware update did the trick.  Saved me $10 and the hassle of dealing with tech support.  it seems clear to me that Obi did this deliberately to get $10 from all users rather than notify us to update firmware.  Thanks again to you and any others who contributed.   :)
Title: Re: $10 support for one year
Post by: SteveInWA on June 25, 2016, 02:04:16 PM
No, there was no deliberate action by Obihai that caused this mess.  It was caused by an authentication issue with Google accounts.
Title: Re: $10 support for one year
Post by: DrJay on June 26, 2016, 07:29:50 AM
Sunspots. Sunspots caused it.

Wrap your OBiHAI in at least five layers of aluminum foil to prevent this from happening again.

You're welcome.
Title: Re: $10 support for one year
Post by: SteveInWA on June 26, 2016, 12:04:31 PM
Quote from: DrJay on June 26, 2016, 07:29:50 AM
Sunspots. Sunspots caused it.

Wrap your OBiHAI in at least five layers of aluminum foil to prevent this from happening again.

You're welcome.

I prefer using a Faraday cage. (https://en.wikipedia.org/wiki/Faraday_cage)